Apolo James Concepcion
Warren,MI
Summary
Experienced loan officer with a strong background in mortgage lending, specializing in home purchases, refinances, and second mortgages such as HELOANs and HELOCs. Skilled in lead generation, sales strategy, and loan processing, with a commitment to providing exceptional customer service and ensuring smooth and efficient closings. Seeking to contribute my expertise in a dynamic and growth-oriented company within the mortgage industry.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Senior Loan Officer
Liberty 1 Lending
10.2025 - Current
- Manage inbound calls from clients responding to direct mail ads for refinancing, home purchases, and second mortgages (HELOANs and HELOC).
- Advise clients on the best mortgage options based on their financial needs, ensuring a smooth and personalized loan experience.
- Oversee loan processing, ensuring that all required documents are submitted promptly and the process runs efficiently toward closing.
- Build and maintain strong relationships with clients, providing excellent service and follow-up to encourage repeat business and referrals.
- Stay updated on industry regulations, trends, and best practices to ensure compliance and offer informed recommendations.
Senior Loan Officer
MortgagePros
11.2024 - 10.2025
- Utilized multiple lead sources (including digital marketing, referrals, and inbound inquiries) to assist clients with home purchases and refinances.
- Provided expert consultation to clients, identifying their financial goals and presenting appropriate mortgage products.
- Assisted in loan processing by collecting necessary documentation and ensuring timely submissions for smooth closings.
- Maintained high customer satisfaction by responding promptly to inquiries, explaining loan options, and addressing concerns in a professional manner.
Loan Officer
Rapid Home Lending
02.2024 - 11.2024
- Proactively reached out to potential clients using a variety of lead sources to assist with home purchases and refinancing options.
- Delivered customized mortgage solutions based on client financial profiles and objectives, ensuring timely loan approvals.
- Managed the loan processing pipeline, ensuring smooth communication between clients, underwriters, and other stakeholders.
- Provided exceptional customer service to maintain a strong client base and drive repeat business.
Education
High School Diploma -
Doña Teodora Alonzo High
Manila Philippines2009
No Degree - Information Technology
Macomb Community College
Macomb, MISkills
- Mortgage Loan Processing
- Home Purchase & Refinancing Expertise
- HELOC & HELOAN Knowledge
- Lead Generation & Sales Strategy
- Tech-Savvy with CRM Tools
- Client Relationship Management
- Strong Communication & Negotiation
- Attention to Detail and Time Management
Certification
NMLS License #2601407
Languages
English
Native or Bilingual
Filipino
Native or Bilingual
Timeline
Senior Loan Officer
Liberty 1 Lending
10.2025 - Current
Senior Loan Officer
MortgagePros
11.2024 - 10.2025
Loan Officer
Rapid Home Lending
02.2024 - 11.2024
High School Diploma -
Doña Teodora Alonzo High
No Degree - Information Technology
Macomb Community College