Christi Crotsley

NMLS 2305412

• Successfully managed a dynamic loan applicant database, reviewing and analyzing financials, credit reports, and vital mortgage application documents to optimize the loan approval process.
• Managed internal and customer inquiries on transactions as needed to provide superior customer service.
• Proactively identified solutions for customers experiencing credit issues.
• Participated in all relevant training programs available internally for business and professional development.
• Maintained strict confidentiality of bank records and client information.
• Submitted loan applications to underwriter for verification and recommendations.
• Assisted customers in understanding loan terms and conditions to make informed decisions.
• Collaborated with other departments to promptly process loan applications.

• Participated as a key role in enhancing project efficiency by actively contributing to day-to-day tasks and producing monthly leasehold acreage reports.
• Successfully led a thorough examination, research and documentation initiative for leasehold acreage, interests, and ownership details for third-party operators, guaranteeing the precision and dependability of vital information.
• Facilitated transparent and open communication between analysts and operators, serving as a dedicated liaison.
• Promoted efficiency and streamlined operations for effective project outcomes.
• Provided guidance to decision-makers and officials by developing insightful natural resource reports with detailed technical information.

• Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
• Produced monthly reports using advanced Excel spreadsheet functions.
• Collaborated with stakeholders to identify business needs and data sources.
• Collected, tracked, and reviewed leasehold data to ensure the correct ownership, interest, and acreage were reported.
• Promoted high-level of customer service and assistance by greeting clients, responding to inquiries, reviewing and discussing leasehold records, and quickly resolving issues.
• Utilized data visualization tools to effectively communicate leasehold insights.

• Produced monthly reports using advanced Excel spreadsheet functions.
• Created various Excel documents to assist with pulling reservoir data and presenting information to decision-makers.
• Utilized data visualization tools to effectively communicate reservoir insights.
• Offered technical guidance on reservoir applications and strategy implementation.
• Passionate about learning and committed to continual improvement.