ROBIN+ SWORDS
Bloomington,IL
Summary
As a resourceful individual with strong critical thinking skills, I excel in approaching challenges with creativity and innovation. My outgoing personality facilitates effective connections and the establishment of meaningful relationships. I am results driven, constantly striving for excellence in all endeavors. Interacting with and assisting people serves as a genuine motivator as I derive fulfillment from making a positive impact on others' lives.
Overview
39
39
years of professional experience
Work History
Mortgage Loan Processor & Loan Officer
CIBM Mortgage
Bloomington, IL
01.2017 - 03.2024
- Proven track record of successfully originating, processing, and closing complex home loan transactions
- Conducted financial assessments, analyzed credit reports, and recommended suitable loan options for clients
- Leveraged strong communication skills with the ability to explain complex financial concepts in a clear and concise manner
- Developed knowledge of various loan products, including Conventional, FHA, VA, USDA
- Demonstrated exceptional customer service skills with a focus on building long-term relationships and ensuring client satisfaction
- Met legal requirement through proficiency in compliance regulations and guidelines related to home lending
- Facilitated smooth loan closings by working independently and as part of a team, collaborating with real estate agents, appraisers, and title companies
- Demonstrated leadership skills in mentoring junior loan consultants and providing training on industry best practices
- Handled multiple loan applications simultaneously exhibiting attention to detail, organization, and time management skills.
Senior Loan Consultant & Customer Service Representative
Regions Bank
01.1985 - 01.2017
- Evaluated loan requests, analyzed financial data, and determined qualification of collateral and customer credit history
- Maintained contact with loan customers, communicating progress of loan and obtaining any required documentation
- Structured loans to comply with acceptable lending practices and federal regulations
- Established a detailed marketing/business plan including names of potential and existing loan customers, realtors, etc
- And frequency of contact
- Answered customer calls and walk-in customers to discuss various loan products and qualification information
- Made sales calls on potential or existing customers to develop new business or retain existing business
- Cross-sold other bank products and services
- Participated in networking through professional, business and community organizations and activities to promote and market loan products.
Education
High School Diploma -
New Castle High School
New Castle, IN05-1982
Skills
- Application Review & Verification
- Income & Credit Evaluation
- Documentation Review
- Automated Underwriting System
- Pipeline Management to meet deadlines
- Regulatory Compliance
- Microsoft Office
- Communicates Effectively with Team & Customers
- Attention to Detail
- Customer Service Focused
Timeline
Mortgage Loan Processor & Loan Officer
CIBM Mortgage
01.2017 - 03.2024
Senior Loan Consultant & Customer Service Representative
Regions Bank
01.1985 - 01.2017
High School Diploma -
New Castle High School
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