Apolonio Reyes
Gooding,ID
Summary
Achieved top banker status in the region for two consecutive years at USBANK, demonstrating exceptional sales and client relations skills. Excelled in resolving customer complaints, enhancing loyalty, and mentoring teams for success. Proficient in computer applications and adept at conflict resolution, consistently exceeding sales targets and fostering long-lasting customer relationships.
Overview
21
21
years of professional experience
Work History
Customer Relations Consultant
USBank
12.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- I am currently ranked one of the top banker in the region for the second year in a row in sales.
- I am always looking for new opportunities to build log lasting financial relationships with customers.
Sales Assistant Team Member
Windermere Real Estate Southern California
01.2019 - 12.2021
- Assisted in achieving store sales targets by driving promotions and consistently upselling products.
- Enhanced customer satisfaction through providing personalized recommendations and attentive customer service.
- Increased sales by engaging with customers and identifying their specific needs.
- Acted as a key resource for customers seeking guidance on complex product features or specifications, ultimately instilling confidence in their purchase decisions and driving satisfaction rates up.
- Exceeded individual performance goals, contributing to overall team success and increased profitability for the store.
Mortgage Consultant
Capital Mortgage Services
02.2013 - 02.2019
- Enhanced client satisfaction by providing personalized mortgage consultations and addressing their individual needs.
- Assisted clients in improving credit scores, enabling access to better loan options and interest rates.
- Mentored junior mortgage consultants, sharing expertise in loan products and customer service best practices to foster a strong team environment.
- Educated first-time homebuyers on the mortgage process, guiding them through each step from pre-approval to closing.
- Negotiated favorable loan terms on behalf of clients, securing advantageous deals that aligned with their financial goals.
Mortgage Loan Officer
Bank Of America
03.2003 - 01.2012
- Managed pipeline of mortgage applications for timely processing and closing, resulting in satisfied clients.
- Conducted thorough pre-qualification analyses to match potential borrowers with appropriate loan products for their needs.
- Consistently met or exceeded sales targets by establishing a strong professional network within the local community.
- Educated clients on various loan products available to them, ensuring they made informed decisions regarding their financing options.
- Delivered engaging presentations at homebuyer seminars to educate potential clients on the home buying process and available financing options.
- Maintained compliance with federal regulations and company policies during all stages of the mortgage process.
- Analyzed applicant financial status, credit, and property evaluations to determine feasibility of granting loans.
- Assisted clients throughout the entire mortgage process, from initial application to closing, ensuring a positive customer experience.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
Education
Associate of Arts - Sound Engineering
Miracosta College
Oceanside, CA06.2002
High School Diploma -
Vista High School
Vista, CA01.1997
Skills
Sales
Problem Resolution
Computer Proficiency
Client Relations
Conflict Resolution
Appointment Scheduling
Team Development
Complaint Handling
Accomplishments
Top Banker
Fluent in Spanish
Part of my early education was in Mexico. All family members speak Spanish.
Timeline
Customer Relations Consultant
USBank
12.2021 - Current
Sales Assistant Team Member
Windermere Real Estate Southern California
01.2019 - 12.2021
Mortgage Consultant
Capital Mortgage Services
02.2013 - 02.2019
Mortgage Loan Officer
Bank Of America
03.2003 - 01.2012
Associate of Arts - Sound Engineering
Miracosta College
High School Diploma -
Vista High School