Apple Kenneth
Greenwich,CT
Summary
Dedicated and friendly Retail Sales Associate with extensive experience in customer service. Experienced with administrative support and dedicated Office Assistant.
Overview
2
2
Languages
25
25
years of professional experience
Work History
Retail Sales Associate
Smart Kids Toys
Greenwich, CT
05.2001 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Provided exceptional customer service, enhancing overall shopping experience for families.
- Managed inventory levels, ensuring accurate stock availability and organization on sales floor.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Executed precise gift wrapping techniques to enhance presentation quality.
Assistant Manager
Smart Kids Toys
Greenwich, CT
08.2008 - 05.2010
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Medical Assistant
Greenwich Ear, Nose and Throat
Greenwich, CT
05.2010 - 08.2017
- Assisted with patient intake and documentation processes, confirming accuracy and compliance with healthcare regulations.
- Supported physicians during examinations by preparing necessary instruments and maintaining sterile environments.
- Managed appointment scheduling using electronic health record systems to optimize patient flow and reduce wait times.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Retail Sales Associate and Office Assistant
Smart Kids Toys
Greenwich, CT
09.2019 - Current
- Led store opening and closing procedures, ensuring security and compliance with protocols.
- Greeted customers and provided outstanding customer service.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Managed inventory to prevent stock shortages, ordering new birthday cards and gift enclosures as necessary.
- Participated in periodic inventory counts to maintain accurate stock levels.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
Education
High School Diploma -
Greenwich High School
Greenwich06.2004
No Degree -
University of Connecticut
StamfordNo Degree -
Norwalk Community College
Norwalk, CTSkills
- Customer service
- Teamwork
- Customer assistance
- Key holder
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Timeline
Retail Sales Associate and Office Assistant
Smart Kids Toys
09.2019 - Current
Medical Assistant
Greenwich Ear, Nose and Throat
05.2010 - 08.2017
Assistant Manager
Smart Kids Toys
08.2008 - 05.2010
Retail Sales Associate
Smart Kids Toys
05.2001 - Current
No Degree -
University of Connecticut
High School Diploma -
Greenwich High School
No Degree -
Norwalk Community College