Dedicated professional with over 20 years in customer service and logistics. Adept at managing delivery schedules, optimizing route efficiency, and ensuring safe transportation of goods. Proven ability to communicate effectively with dispatch and customers, enhancing operational safety and customer satisfaction.
Overview
19
19
years of professional experience
Work History
CDL Delivery Driver
Central Transport
Eugene, Oregon
11.2024 - Current
Delivered freight to various locations, ensuring safety and on-time arrival.
Transported items, ensuring safe delivery to prevent damage or loss.
Managed delivery schedules to enhance route efficiency and minimize delays.
Communicated with dispatch about delivery status and issues.
Post and Pre-trip of vehicle to ensure proper mechanical function for safety driving.
Loaded and unloaded cargo following safety protocols.
Loaded packages onto trucks with a forklift to support warehouse operations.
Reviewed and verified invoices and purchase requests to confirm accuracy.
Shipping Logistics/ CDL driver
Barenbrug
Tangent, Oregon
04.2023 - 11.2023
Coordinated daily operations in shipping department, ensuring timely task execution and efficient logistics.
Dispatched drivers and scheduled product pickups for various customers, optimizing delivery timelines.
Picked up and delivered grass seed to and from farms and warehouses using tarped flat-bed tractor trailer combo, ensuring safe transport and product integrity.
Unloaded trailers with a forklift.
Safely secure loads and perform post and pre trip inspections
Managed inventory levels to ensure product availability and minimize shortages.
Answer emails and phone calls regarding orders for scheduling or pickup
LTL CDL Delivery Driver
Estes
Eugene, Oregon
03.2022 - 03.2023
Picked up and delivered freight to various customers, ensuring safety and timeliness
Communicated issues to dispatch or management, facilitating timely resolutions
Post and pre trip Inspection to ensure proper mechanical functions for safe driving
Assisted customers with inquiries and concerns, enhancing customer satisfaction
CDL Transport driver/Warehouse Specialist
Kite-Hill
Portland, Oregon
03.2020 - 09.2020
Transported finished goods to outside carrier warehouse, ensuring timely delivery
Load and unload deliveries/ load outs with forklift
Checked in and out outside carriers, maintaining accurate records and efficient operations
Inventory and prepare finished product for delivery
Inventory delivered product from outside carriers as well as product leaving the warehouse
Conducted inventory of warehouse stock, ensuring availability and organization of products
Maintained cleanliness and organization in the warehouse to enhance operational productivity
CDL-A Delivery Driver
Organically Grown Company
Portland, Oregon
04.2019 - 03.2020
Route Driver delivering product to restaurants, schools and stores in a timely and accurate manner
Pick up of fresh produce from local farmers and various customers for backhaul
Complete pre and post trip safety inspections, recording and reporting any defects and malfunctions
Operate delivery vehicle in a safe manner
Practice safe and secure loading methods to avoid damaging goods
Improved customer satisfaction by resolving conflicts and addressing issues promptly
Developed client relationships, earning reputation for exceptional customer service
Completed paperwork accurately and maintained regular communication with dispatch
Respond to questions and concerns about customer service and find solutions to issues
Route Sales Representative
Bimbo Bakeries USA
Portland, Oregon
11.2017 - 01.2019
Managed product orders for each customer to meet inventory needs
Pick product and load it onto truck for each customer daily
Create and adjust delivery invoice using a handheld computer
Drive safely to assigned stores daily to merchandise product
Communicate with store receiving upon delivery to accurately check in the delivery
Communicate with receiving clerk or store manager daily
Resolved product outages to maintain customer satisfaction and product availability
Merchandised products while rotating stock to ensure freshness and compliance with shelf-life standards
Rotating product to and from displays to ensure product freshness
Driver – CDL
Pepsi
Portland, Oregon
05.2015 - 04.2017
Route Driver delivering product to restaurants, schools and stores in a timely and accurate manner
Operate delivery vehicle in a safe manner
Complete pre and post trip safety inspections, recording and reporting any defects and malfunctions
Operated side-loaded and end-loaded trucks utilizing a pallet jack for efficient loading and unloading.
Practice safe and secure loading methods to avoid damaging goods
Enhanced customer satisfaction by resolving conflicts and addressing concerns effectively
Cultivated client relationships, establishing a reputation for exceptional customer service
Addressed customer inquiries and provided timely solutions to service-related issues
Detailed completion of paperwork conducted with hand held computer and other office supplies
School Bus Driver
David Douglas School District
Portland, Oregon
11.2013 - 12.2014
Managed up to 84 students from elementary and high school age, ensuring safe and timely transport on bus routes
Safely picked up and discharged passengers at designated bus stops, ensuring smooth operations.
Instructed students on proper bus riding procedures and reinforced positive safety skills to promote a secure environment
Comply with all state laws regarding proper conduct and driving
Acted as a Mandatory Reporter, providing critical resources to students in crisis to ensure their safety and well-being
Report delays, accidents or other traffic and transportation situations to bases using mobile communication
Use problem solving skills to help student manage conflicts
Write referrals and discuss students’ behavior with school officials and parents
Service Sales Representative
Cintas Corporation
Portland, Oregon
12.2007 - 06.2013
Present and sell new products to current customers
Negotiated and managed service contracts to align with customer requirements
Managed and adjusted inventory based on customer needs, ensuring optimal service delivery
Conducted customer satisfaction surveys to gauge service effectiveness and identify improvement areas
Processed invoice adjustments and collected payments from clients
Deliver product in a safe and timely manner
Education
GED -
Vocational Village
Portland, OR
06-1996
Criminal Justice - Associate of Applied Science Degree -
Everest College
Portland, Oregon
01-2014
Skills
Forklift/Pallet Jack Certified
Driving Regulations
Integrity
Cost-effective routing
Route Optimization
Customer Service Skills
Customer Retention
Conflict Resolution
Ability To Multi Task and Meet Deadlines
Decisive and Critical Thinking
Excellent Communication
Mechanical and Automotive Parts Knowledge
Organizational skills
Enthusiastic Work Attitude
People Oriented Team Player
Efficient Delivery
Shipping Compliance
Microsoft office and excel experience
Inventory Control
Self Starter
Affiliations
Vehicle mechanics, working on our classic car
Outdoor activities including hiking and ATV riding
Timeline
CDL Delivery Driver
Central Transport
11.2024 - Current
Shipping Logistics/ CDL driver
Barenbrug
04.2023 - 11.2023
LTL CDL Delivery Driver
Estes
03.2022 - 03.2023
CDL Transport driver/Warehouse Specialist
Kite-Hill
03.2020 - 09.2020
CDL-A Delivery Driver
Organically Grown Company
04.2019 - 03.2020
Route Sales Representative
Bimbo Bakeries USA
11.2017 - 01.2019
Driver – CDL
Pepsi
05.2015 - 04.2017
School Bus Driver
David Douglas School District
11.2013 - 12.2014
Service Sales Representative
Cintas Corporation
12.2007 - 06.2013
GED -
Vocational Village
Criminal Justice - Associate of Applied Science Degree -