April Abadin
Palm Bay,FL
Summary
Experienced professional in member services, dedicated to improving member satisfaction and retention. Adept at promptly addressing member needs and resolving issues, contributing to a positive team environment and achieving exceptional results. Recognized for adaptability, strong communication skills, and problem-solving abilities that consistently drive success.
Overview
7
7
years of professional experience
Work History
Members Experience Associate
Nations Benefits
04.2024 - 09.2024
- Assisting in monitoring daily trade capture of OTC trades and exception queue monitoring
- Reviewing corporate action bookings and dividends/coupons to ensure correctly affecting position
- Reviewing swap confirmations covering all OTC products such as total return swaps, equity options, structured equity products, convertible bond options, credit defaults, rates and fixed income products
- Managing the settlement of swap cash flows associated with OTC products, including unwinds, quarterly fees, resets, upfront fees, coupons and premiums
- Ensuring timely receipt of electronic-based OTC confirmations from trading counterparties
- Assisting in development and implementation projects which promote automation and efficiency as well as work with the development/enhancement of trade entry
- Proven team player, taking ownership for own role while contributing to wider team efforts
Dental Elite Care Coordinator
Vital One Health Group
08.2019 - 05.2021
- Booked appointments and collected private information from dental offices to provide the clients
- Sent clinical request and missing information letters to obtain incomplete information
- Processed invoice payments and recorded information in account database
- Input statement information, reconciled accounts and resolved discrepancies
- Performed dental insurance verification, pre-certification and pre-authorization
- Reviewed legal claims for accuracy and issues
- Helped clients find the most affordable and best pricing in their area
Customer Service Agent
Iqor T-mobile
05.2017 - 08.2019
- Attract potential customers by answering product and service questions; suggesting information about other available products and services
- Create customer accounts by recording confidential account information
- Resolve product or service problems by clarifying the customer's complaint and determining the cause of the issue
- Manage a high volume workload within a deadline-driven environment with consistent performance in speed, accuracy, and volume
Education
Miami Dade College
Miami, FL05-2020
Skills
- Insurance verification
- Data entry proficiency
- Effective decision making
- Effective communication
- Problem solving
- Team collaboration
- Customer relationship management
- Data analysis
- Member retention strategies
- Account reconciliation
Timeline
Members Experience Associate
Nations Benefits
04.2024 - 09.2024
Dental Elite Care Coordinator
Vital One Health Group
08.2019 - 05.2021
Customer Service Agent
Iqor T-mobile
05.2017 - 08.2019
Miami Dade College
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