Flor Elyse Liriano
Apopka,USA
Summary
Dynamic and results-driven professional with a proven track record at Advent Health Orlando, excelling in conflict resolution and customer service. Adept at problem-solving and utilizing medical terminology, I effectively facilitated communication between patients and providers, enhancing service delivery and client satisfaction. Committed to continuous improvement and excellence in customer support.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Members Concierge Specialist-Remote
Advent Health Orlando
Orlando, FL
09.2020 - 10.2022
- Transitioned from COVID line agent to Marketing line through additional training and skill development.
- Investigated customer complaints and provided solutions within acceptable time frames.
- Facilitated communication between patients and healthcare providers as needed.
- Demonstrated excellence and care with a proactive, problem-solving approach.
Member Concierge Specialist-Remote
KFORCE INC (Advent Health Experience Center)
Orlando, FL
07.2020 - 09.2020
- Began as COVID line agent, advancing to Marketing line through additional training.
- Investigated customer complaints and provided solutions within acceptable time frames.
- Delivered exceptional customer service through effective communication and active listening.
- Maintained detailed records of customer interactions for future reference.
Community Resource Agent-Remote
FRONTLINE CALL CENTER (211LA)
Orlando, FL
03.2020 - 07.2020
- Coordinated with community organizations to enhance resource availability for clients.
- Utilized case management software to document interactions and client details.
- Managed inbound calls to provide information and resources to clients.
Server/Customer Service/Cook
CATERINGS BEST
Orlando, FL
10.2019 - 03.2020
- Set up and service for events ranging from 20 to 280 people.
- Kitchen prep as well as cooking.
- Provided customer service and problem resolution.
Sales Associate/Freight Handler
DOLLAR TREE
Orlando, FL
09.2019 - 12.2020
- Customer service, cash handling, problem resolution, freight stocking and sorting.
Customer Service Representative
TELAFFECTS (Carlisle Group)
Lake Mary, FL
05.2019 - 07.2019
- Responsible for outbound calls to merchants belonging to one of the top three credit card companies in the world.
- Account and service retention.
- Outbound calls with quota requirements.
- Temp employment.
Scheduling/ Client Relations
DAVINCI DESIGN AND CONSTRUCTION
Apopka, FL
04.2017 - 12.2018
- Customer contact and providing customer service.
- Knowledge of construction/project information.
- Ability to close on contracts and book appointments for staff to meet customer and staffing needs and availability.
- Customer service and basic to moderate knowledge of construction and projects.
LPN Contractor
NURSE STAFFING
Orlando, FL
11.2016 - 02.2017
- On call Charge Nurse to any nursing environment as well as processes and procedures per facility.
LPN Contractor
ARBOR MEDICAL STAFFING
Tampa, FL
11.2011 - 11.2016
- Ability to handle all situations that may arise in the facility as it pertains to nursing.
- Able to adjust to any nursing environment as well as processes and procedures per facility.
- On call always.
Front Desk/Scheduler
PMR of ORLANDO
Maitland, FL
05.2011 - 07.2011
- Customer/direct patient contact.
- Scheduled appointments, answered phones, payments.
- Processed billing and closed billing cycle for each evening.
- Closed practice each evening.
Education
LPN Certificate - Certificate program completion
HOLYOKE COMMUNITY COLLEGE
Holyoke, MA06.2007
ASN - Phlebotomy, NHA Certified
ASNUNTUCK COMMUNITY COLLEGE
Enfield, CT09.2004
Studies - Human Services Administration
SPRINGFIELD COLLEGE
Springfield, MA12.2002
Skills
- Typing speed of 45 wpm
- Cross-cultural awareness
- Conflict resolution
- Document filing
- Fax operations
- Scheduling appointments
- Phone etiquette
- Computer documentation
- Problem solving
- Medical terminology proficiency
- Licensed insurance agent
- Policy quotations
- Policy adjustments
- Insurance verification
Languages
Spanish
Native/ Bilingual
Certification
- Previous Property and Casualty licensed in all 50 states
References
References available upon request.
Timeline
Members Concierge Specialist-Remote
Advent Health Orlando
09.2020 - 10.2022
Member Concierge Specialist-Remote
KFORCE INC (Advent Health Experience Center)
07.2020 - 09.2020
Community Resource Agent-Remote
FRONTLINE CALL CENTER (211LA)
03.2020 - 07.2020
Server/Customer Service/Cook
CATERINGS BEST
10.2019 - 03.2020
Sales Associate/Freight Handler
DOLLAR TREE
09.2019 - 12.2020
Customer Service Representative
TELAFFECTS (Carlisle Group)
05.2019 - 07.2019
Scheduling/ Client Relations
DAVINCI DESIGN AND CONSTRUCTION
04.2017 - 12.2018
LPN Contractor
NURSE STAFFING
11.2016 - 02.2017
LPN Contractor
ARBOR MEDICAL STAFFING
11.2011 - 11.2016
Front Desk/Scheduler
PMR of ORLANDO
05.2011 - 07.2011
LPN Certificate - Certificate program completion
HOLYOKE COMMUNITY COLLEGE
ASN - Phlebotomy, NHA Certified
ASNUNTUCK COMMUNITY COLLEGE
Studies - Human Services Administration
SPRINGFIELD COLLEGE
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