Josefina Sandoval Hernandez
Lynnwood,WA
Summary
Capable Patient Service Representative dedicated to providing support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in communication and team building. Excels at identifying client needs and concerns to improve the overall service. Ready to bring 8 years of relevant work experience to your team.
Overview
9
9
years of professional experience
Work History
Patient Service Specialist
COMMUNITY HEALTH CENTER OF SNOHOMISH COUNTY
06.2018 - Current
- Provide support for patients with enrollments and renewals for apple health insurances.
- Verify Medical and Dental Insurances for future appointments.
- Process Sliding Fee Discount Applications
- Participate in events hosted by community partners
- Perform the administrative duties such as answering phones, faxing, scanning.
- Assist patients with acquiring transportation for medical visits.
- Ensure HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
Medical Receptionist/Health Information Specialist
COMMUNITY HEALTH CENTER OF SNOHOMISH COUNTY
08.2017 - 06.2018
- Proficient in AthenaNet and NextGen EHR Systems
- Checked in patients at front desk
- Processed medical record requests.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Reduced no-shows by implementing appointment reminder system through phone calls.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Proficient in using phone interpreters
- Received and processed payments
- Faxing, Scanning, Scheduling, Reminder Calls
Medical Receptionist
NORTHWEST RETURN TO WORK
10.2014 - 03.2016
- Administrative work (Faxing, Filling, scheduling, billing)
- Greet and prepare patients for practitioner
- Update electronic medical record (EMR)
- Call in prescriptions to pharmacies
- Arrange patient referrals as appropriate.
Education
High School Diploma -
MEADOWDALE HIGH SCHOOL
01.2013
Skills
- Typing speed of 45 WPM
- Comfortable working independently and in a team environment
- Proficient in the use of multi-line phones
- Proficient in prioritizing work affectedly
- Experienced in working with low income and multi-ethics population
- Proficient in using AthenaNet and Nextgen EMR systems
Languages
Spanish
Native or Bilingual
Timeline
Patient Service Specialist
COMMUNITY HEALTH CENTER OF SNOHOMISH COUNTY
06.2018 - Current
Medical Receptionist/Health Information Specialist
COMMUNITY HEALTH CENTER OF SNOHOMISH COUNTY
08.2017 - 06.2018
Medical Receptionist
NORTHWEST RETURN TO WORK
10.2014 - 03.2016
High School Diploma -
MEADOWDALE HIGH SCHOOL