April Adams-Vessels
Lake Stevens,WA
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at Haggen Food and Pharmacy. Skilled in ASL and renowned for emotional intelligence, I excel in high-pressure environments, significantly reducing wait times. My adaptability and commitment to excellence have consistently improved team efficiency and service quality. Quick learner with proficiency in multi-tasking.
Overview
6
6
years of professional experience
Work History
Retail Grocery Checker
Haggen Food And Pharmacy
02.2018 - Current
- Assisted customers with special needs or requests, ensuring their shopping experience was positive and accommodating.
- Assisted in maintaining store cleanliness and organization, resulting in a more pleasant shopping experience for customers.
- Trained new employees on store policies, procedures, and register operations, improving overall team efficiency.
- Supported front-end operations during busy periods by assisting with bagging groceries or directing traffic as needed.
- Reduced wait times for customers by effectively managing multiple checkout lanes during peak hours.
- Contributed to a positive work environment by maintaining a professional and friendly demeanor, even during high-stress situations.
- Utilized excellent communication skills while working closely with colleagues from various departments to ensure smooth operations throughout the store.
- Provided exceptional customer service by addressing concerns and answering questions about products and promotions.
Food Service Worker
Lake Stevens School District
09.2021 - 02.2022
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Education
Associate of Arts - Human Services
Whatcom Community College
Bellingham, WA06.2007
Skills
Strong Work Ethic
Emotional Intelligence
Adaptable and Flexible
Excellent Customer Service
ASL Fluent
Timeline
Food Service Worker
Lake Stevens School District
09.2021 - 02.2022
Retail Grocery Checker
Haggen Food And Pharmacy
02.2018 - Current
Associate of Arts - Human Services
Whatcom Community College