April Addison
Bristol
Summary
Experienced professional with a strong background in customer service and shipping operations at TRICOR. Proven ability to enhance shipment processing efficiency and resolve customer inquiries effectively. Recognized for attention to detail and commitment to workplace safety, ensuring high-quality service and satisfaction. Reliable team player with excellent multitasking and organizational skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Outlet Assocaite
Goodwill Outlet of Nashville
04.2025 - 11.2025
- Assisted in sorting and organizing donated merchandise for efficient processing.
- Maintained cleanliness and safety standards throughout the facility.
- Collaborated with team members to streamline inventory management processes.
- Operated equipment safely, adhering to all safety protocols during daily tasks.
Shipping Clerk
TRICOR
03.2023 - 05.2025
- Inspected outgoing shipments for accuracy and quality control before departure.
- Optimized storage space usage by efficiently organizing inventory within the warehouse facility.
- Participated in regular safety training sessions, maintaining a secure working environment for all team members.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
Customer Service Representative
TRICOR
06.2022 - 03.2023
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed escalated issues, ensuring timely resolution and customer satisfaction.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School Diploma -
Sullivan East High School
Bristol, TNSkills
- Management support
- Production support
- Shipment processing
- Multitasking and organization
- Reliable and punctual
- Customer service
- Attention to detail
- Workplace safety
- Verbal and written communication
- Conflict resolution
- Time management
- Computer skills
Certification
- OSHA 10, Tricor - 2025
Timeline
Outlet Assocaite
Goodwill Outlet of Nashville
04.2025 - 11.2025
Shipping Clerk
TRICOR
03.2023 - 05.2025
Customer Service Representative
TRICOR
06.2022 - 03.2023
High School Diploma -
Sullivan East High School