April Alcantara
Lawrenceville,GA
Summary
Healthcare professional with comprehensive experience in overseeing healthcare operations and driving quality patient care. Strong focus on fostering team collaboration and achieving optimal results. Known for adaptability, reliability, and strategic leadership. Skilled in healthcare administration, process improvement, and regulatory compliance, with commitment to enhancing both patient and staff satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Continuous Care Coach
Lumata Health
Remote
06.2024 - Current
- Used company software and databases to maintain records of services performed and patient conditions.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Built strong relationships with clients to deliver emotional support and companionship.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Communicated with patients, ensuring that medical information was kept private.
- Discussed medical histories with patients in effort to provide most effective medical advice.
Certified Ophthalmic Technician/Lead Tech
Georgia Eye Associates
10.2020 - Current
- Prepared patients and administered basic eye exam tests
- Counseled patients in surgery and treatment
- Explained procedures in easy-to-understand terminology to patients and their families
- Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data
- Analyzed chart in preparation of patient engagement to review diagnostic testing, photos and preventive measures needed.
- Planned, scheduled, and delegated daily work to team of employees.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Optimized workflow for enhanced productivity by streamlining processes and providing guidance to team members.
- Managed team performance by training, mentoring, disciplining, and motivating employees.
Administrative Assistant/Accounts Payable
ACS
08.2019 - 10.2020
- Handled high-volume invoice processing with minimal supervision
- Managed bookkeeping and accounting systems and completed data entry with accuracy and efficiency
- Carefully went over each invoice and requisition for payment
- Liaised with vendors and customers to confirm information and address client issues
- Organized and maintained filing and document management systems by coordinating, archiving and purging files
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence
- Maintained inventory in supply closet to prevent shortages
- Controlled building access by supplying key cards to employees and visitors
- Tracked and submitted employee timesheets to accounting department for payroll processing.
Office Manager
Oculist Optique
08.2016 - 08.2019
- Hiring and training administrative staff
- Evaluating staff performance
- Scheduling staff for their work
- Establishing office policies and procedures
- Working with vendors to get needed equipment for the practice
Ophthalmic Technician/Scribe
Woolfson Eye Institute
07.2015 - 02.2016
- Wrote, edited and filed patient medical records, maintaining confidentiality
- Assisted during in-office surgical procedures and collected ultrasound images
- Prepared patients and administered basic eye
- Assisted physicians in documenting findings in chart and coding services correctly
Optometric Technician
Dr. Skeete & Associates
04.2010 - 07.2015
- Posted refractor receipts, entered data into spreadsheets and alphabetized folders and invoices
- Protected patients by observing strict HIPAA guidelines
- Explained procedures to patients to reduce anxieties, enhance cooperation and facilitate smooth procedures.
Education
High School Diploma -
Peachtree Ridge High School
Suwanee, GA05.2009
Skills
- Excellent customer service skills
- Data management and organizational skills
- Experience delegating and supervising office tasks to staff
- Clerical training and experience
- Ability to communicate with people with various levels of medical knowledge in both written and verbal forms
- Diagnostic and problem-solving skills
- Computer software proficiency
- Emotional intelligence
Certification
- Certified Ophthalmic Assistant
- Ophthalmic Scribe Certification
Timeline
Continuous Care Coach
Lumata Health
06.2024 - Current
Certified Ophthalmic Technician/Lead Tech
Georgia Eye Associates
10.2020 - Current
Administrative Assistant/Accounts Payable
ACS
08.2019 - 10.2020
Office Manager
Oculist Optique
08.2016 - 08.2019
Ophthalmic Technician/Scribe
Woolfson Eye Institute
07.2015 - 02.2016
Optometric Technician
Dr. Skeete & Associates
04.2010 - 07.2015
High School Diploma -
Peachtree Ridge High School