April Alexander
North Las Vegas,United States
Summary
Customer Service Representative with over 8 years of experience in enhancing customer satisfaction and streamlining processes. Demonstrates expertise in performance tracking, team leadership, and process improvement, with a proven track record in managing large teams and resolving customer issues efficiently. Committed to driving service excellence and operational efficiency through effective communication and strategic management.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Customer Service Representative Remote
Sitel
Las Vegas
10.2023 - 01.2024
- Handled customer inquiries remotely, resolving issues swiftly to enhance satisfaction
- Achieved high customer satisfaction scores through effective communication and problem-solving
- Utilized CRM tools to manage customer interactions efficiently, ensuring prompt follow-up
- Collaborated with team to streamline processes, resulting in improved service delivery
- Analyzed customer feedback to identify areas for improvement, driving service enhancements
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Sorter
Kobls
Las Vegas, United States
07.2017 - 02.2022
- Efficiently managed the organization and distribution of inventory by accurately sorting and packing orders
- Conducted regular inventory counts to ensure stock levels were maintained, minimizing discrepancies
- Managed the sorting of incoming and outgoing materials to ensure accuracy.
- Processed orders quickly and efficiently while adhering to safety protocols.
- Collaborated with other sorters in order to meet daily production goals.
- Inspected items for damage, defects or discrepancies prior to sorting.
- Organized sorted items into designated areas for further processing or shipment.
Process Assistant/Social Distance/Lead/Customer Service
Amazon
07.2017 - 02.2022
- Allocated resources to meet targets, boosting team efficiency and performance
- Collaborated to streamline processes, enhancing operational flow and productivity
- Managed VRETs Process, ensuring compliance with quality and safety standards
- Resolved customer issues promptly, improving service satisfaction and communication
- Monitored associate performance, achieving measurable improvements in operations
- Identified areas for improvement and recommended solutions to optimize processes.
- Monitored process performance to ensure compliance with established standards.
- Conducted research on industry trends, best practices, and new technologies related to processes.
Customer Service
Pride Staffing
- Managed inventory, ensuring accuracy and supporting operational efficiency
- Trained new associates, enhancing team performance in a call center
- Implemented inventory processes, improving efficiency and organization
- Answered customer inquiries over the phone and through email.
- Provided customers with product information and resolved their issues in a timely manner.
Education
DIPLOMA - GENERAL STUDIES
San Gorgonio High School
San Bernardino, CA05.2006
Skills
- Customer Service
- Management
- Training
- Communication
- Inventory Management
- Process Improvement
- Performance Tracking
- Quality Control
- Team Leadership
- Project Management
- Relationship Building
- Technical Support
- Data Entry
- Problem Solving
- Customer Retention
- Information Security
- Scheduling
- Inbound and Outbound Calling
- Product Knowledge
- Appointment Scheduling
- Paperwork Processing
- Positive and professional
- Process Optimization
- Multi-line phone talent
- Problem-solving abilities
References
- Cherie Franklin, Slot Technician, corvette94578@yahoo.com, (510) 774-5110
- Kamelia Jamerson, Carmax, kandiajamerson@gmail.com, (725) 219-6219
Timeline
Customer Service Representative Remote
Sitel
10.2023 - 01.2024
Process Assistant/Social Distance/Lead/Customer Service
Amazon
07.2017 - 02.2022
Sorter
Kobls
07.2017 - 02.2022
Customer Service
Pride Staffing
DIPLOMA - GENERAL STUDIES
San Gorgonio High School