April Alford
Louisville,KY
Summary
Detail-oriented data entry clerk offering five years of customer service experience. Dedicated to thoroughly and accurately resolving customer concerns with forward-thinking and knowledgeable solutions. Skilled in mentoring new employees on processes and policies in support of team and business objectives.
Overview
8
8
years of professional experience
Work History
Data Entry Clerk
Randstad
Louisville, KY
12.2022 - Current
- Maintained confidentiality of sensitive information entered into the system.
- Updated existing records with new or revised information as needed.
- Transferred data from hard copies to digital databases, organizing information in new formats.
Transaction Processor, Remote
Computershare
Louisville, KY
08.2021 - 05.2023
- Performed data entry of account holder transaction information into the company database.
- Assisted customers with processed payments, deposits, transfers, and other banking inquiries.
- Entered data into the computer system accurately and efficiently.
- Verified customer information against existing records to detect discrepancies or inconsistencies.
- Conducted research on trends in online fraud prevention techniques.
- Maintained accurate records of all investigations including case notes, documents, emails.
Customer Support Specialist
Spectrum
Louisville, KY
05.2016 - 08.2021
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Investigated customer complaints regarding product quality or service rendered.
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education
Associate of Applied Science - Diagnostic Medical Sonography
Ivy Tech Community College of Indiana
Sellersburg, In, INSkills
- Tech Savvy
- Data Processing
- Interpersonal And Written Communications
- User Support
- Customer Care
- Proficient in Microsoft word
- Work from Home experience
Timeline
Data Entry Clerk
Randstad
12.2022 - Current
Transaction Processor, Remote
Computershare
08.2021 - 05.2023
Customer Support Specialist
Spectrum
05.2016 - 08.2021
Associate of Applied Science - Diagnostic Medical Sonography
Ivy Tech Community College of Indiana