April Allen
Houston,United States
Summary
Dynamic professional with extensive experience in healthcare and community engagement, notably at Pinnacle Treatment Centers. Proven ability in patient care and electronic health records management, complemented by strong interpersonal communication skills. Successfully enhanced operational efficiency and patient satisfaction through effective project management and meticulous attention to detail.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Activities Coordinator
University Retirement Community
Davis, CA
04.2022 - Current
- Charted daily activities for residents, including cooking and cognitive exercises.
- Planned, budgeted, and created events such as field trips and performances.
Medical Assistant
Pinnacle Treatment Centers
Athens, OH
04.2025 - 01.2026
- Assisted physicians and nurses during patient examinations, procedures, and treatments.
- Accurately recorded vital signs including blood pressure, temperature, pulse rate, and respiratory rate.
- Conducted basic laboratory tests by collecting specimens and performing routine analyses.
- Managed patient medical records through precise documentation in electronic health record systems.
- Educated patients on medication instructions, post-treatment care, and preventive measures.
- Maintained inventory of medical supplies to ensure availability for clinical operations.
- Collaborated with insurance companies to verify patient coverage eligibility for medical services.
- Supported front desk functions by efficiently greeting patients and managing check-in/out processes.
DPS
Echoing Hills Village
Athens, OH
12.2024 - 03.2025
- Designed and executed engaging daily activities to cultivate a stimulating, inclusive environment for program participants.
- Delivered personalized care and support to individuals with diverse needs, promoting independence and well-being.
- Monitored participant progress, documenting observations accurately in alignment with program guidelines.
- Administered medications as per established procedures under healthcare professionals' supervision.
- Maintained comprehensive records of attendance, incidents, progress notes, and changes in participant behavior or health status.
Ward Clerk
University Retirement Community
Davis, CA
05.2023 - 02.2024
- Compiled daily reports and prepared for next-day operations.
- Managed filing, scheduling, and appointment coordination.
- Executed shift assignments, tracked call outs, and generated missed punches reports.
- Maintained classified documents and organized medication storage.
- Processed medical billing, coordinated referral requests, and distributed inter-office bulk emails.
Medical Technician
Atria Senior Living
Davis, CA
02.2021 - 02.2022
- Executed medication disbursement, ordering, and collection efficiently.
- Conducted daily audits and prepared quarterly reports.
- Coordinated pharmacy and doctor requests to enhance patient care services.
- Assisted patients by providing essential support and guidance.
- Prepared dining services, including cleaning, heating, mixing, and light cooking.
- Streamlined meal preparation processes to improve patient satisfaction.
- Managed inventory for medication and dining supplies to ensure availability.
- Collaborated with healthcare professionals to optimize patient outcomes.
Caregiver, Special Needs
IHSS In Home Support Services
San Francisco, CA
09.2011 - 06.2019
- Supported clients with money management, bill payment processes, and grocery or personal item shopping.
Administrative Assistant
Link Center, City and County
San Francisco, CA
01.2011 - 01.2012
- Established and organized new client files to streamline data management.
- Maintained inventory levels and distributed supplies efficiently.
Clerical Assistant
CCSF-WELLNESS CENTER
San Francisco, CA
01.2008 - 01.2010
- Facilitated daily operations by greeting and directing student workers in task execution.
- Performed faxing, filing, and typing to support administrative functions.
Senior Clerk Typist
CCSF-NEW STUDENT COUNSELING DEPT
San Francisco, CA
01.2004 - 01.2006
- Conducted dictation and prepared memos and requisitions.
- Supervised daily operations while creating expense budgets and reports.
- Achieved typing speed of 50 WPM.
Administrative Assistant
CCSF-Mission Campus
San Francisco, CA
01.2002 - 01.2003
- Designed and distributed master class schedules to optimize resource allocation.
- Conducted phone calls for communication and coordination purposes.
- Provided assistance with Excel, enhancing data management efficiency.
Education
Behavioral Science (AA Degree) -
City College of San Francisco
San Francisco, CA06.2022
Liberal Arts & Sciences (Associate's degree) -
City College of San Francisco
San Francisco, CA01.2021
Skills
- Microsoft Excel and Outlook
- Data management
- Patient care and interaction
- Healthcare management
- Team management and collaboration
- Medical terminology
- Recruitment and selection
- Clinical laboratory experience
- Medical billing and coding
- Electronic health records (EHR) management
- Quality control and assurance
- Attention to detail
- Project management skills
- Community engagement and outreach
- Customer service excellence
- Pharmacy technician experience
- Basic life support certification
- Interpersonal communication skills
Certification
• RLMS Safeguarding Resident Rights in Nursing Facilities, 12/23, Present
• Relias Certificate of Completion RLMS Behavioral Health for Older Adults, 12/23, Present
• Relias Certificate of Completion RLMS Alzheimer's Disease and Related Disorders: Behaviors, 11/23, Present
• Relias Certificate of Completion RLMS Communication and People with Dementia, 11/23, Present
• Relias Certificate of Completion RLMS Bloodborne Pathogens and the Use of Standard Precaution's, 11/23, Present
• Relias Certificate of Completion RLMS Alzheimer's Disease and Related Disorders: Psychosocial Needs, 11/23, Present
• Relias Certificate of Completion RLMS About Trauma Informed Care, 10/23, Present
• Relias Certificate of Completion RLMS Overview of Quality Dementia Care, 10/23, Present
• Relias Certificate of Completion RLMS Understanding Bloodborne Pathogens, 09/23, Present
• Relias Certificate of Completion RLMS The Meaning Behind Behaviors, 07/23, Present
• Relias Certificate of Completion RLMS Ethics & Corporate Compliance, 06/23, Present
• Relias Certificate of Completion RLMS Understanding Workplace Violence, 06/23, Present
• Relias Certificate of Completion RLMS Hazardous Chemicals: SDS and Labels, 06/23, Present
• Relias Certificate of Completion RLMS Linen Management for LTC: Personal and General Laundry, 06/23, Present
• Relias Certificate of Completion RLMS Preventing, Recognizing, and Reporting Abuse, 06/23, Present
• Relias Certificate of Completion RLMS HIPAA: Privacy Rule, 05/23, Present
• Relias Certificate of Completion RLMS Elder Abuse: The Elder Justice Act, 05/23, Present
• Relias Certificate of Completion RLMS Cultural Competence, 05/23, Present
• Relias Certificate of Completion RLMS Natural Disaster & Workplace Emergencies, 05/23, Present
• Relias Certificate of Completion RLMS Effective Communication, 05/23, Present
• Medical Tech/Care Certification, 03/23, Present
• CPR Certification
• Life & Health Insurance License
• Certified Home Health Aide
• ServSafe, 03/26, 6259536, ANSI Accredited
• Basic First Aid certificate
• Certified Medical Assistant
• BLS Certification
• AED Certification
• Mental Health First Aid (MHFA)
• First Aid Certification
• OTR
• BC/BE
• Relias Certificate of Completion RLMS Behavioral Health for Older Adults, 12/23, Present
• Relias Certificate of Completion RLMS Alzheimer's Disease and Related Disorders: Behaviors, 11/23, Present
• Relias Certificate of Completion RLMS Communication and People with Dementia, 11/23, Present
• Relias Certificate of Completion RLMS Bloodborne Pathogens and the Use of Standard Precaution's, 11/23, Present
• Relias Certificate of Completion RLMS Alzheimer's Disease and Related Disorders: Psychosocial Needs, 11/23, Present
• Relias Certificate of Completion RLMS About Trauma Informed Care, 10/23, Present
• Relias Certificate of Completion RLMS Overview of Quality Dementia Care, 10/23, Present
• Relias Certificate of Completion RLMS Understanding Bloodborne Pathogens, 09/23, Present
• Relias Certificate of Completion RLMS The Meaning Behind Behaviors, 07/23, Present
• Relias Certificate of Completion RLMS Ethics & Corporate Compliance, 06/23, Present
• Relias Certificate of Completion RLMS Understanding Workplace Violence, 06/23, Present
• Relias Certificate of Completion RLMS Hazardous Chemicals: SDS and Labels, 06/23, Present
• Relias Certificate of Completion RLMS Linen Management for LTC: Personal and General Laundry, 06/23, Present
• Relias Certificate of Completion RLMS Preventing, Recognizing, and Reporting Abuse, 06/23, Present
• Relias Certificate of Completion RLMS HIPAA: Privacy Rule, 05/23, Present
• Relias Certificate of Completion RLMS Elder Abuse: The Elder Justice Act, 05/23, Present
• Relias Certificate of Completion RLMS Cultural Competence, 05/23, Present
• Relias Certificate of Completion RLMS Natural Disaster & Workplace Emergencies, 05/23, Present
• Relias Certificate of Completion RLMS Effective Communication, 05/23, Present
• Medical Tech/Care Certification, 03/23, Present
• CPR Certification
• Life & Health Insurance License
• Certified Home Health Aide
• ServSafe, 03/26, 6259536, ANSI Accredited
• Basic First Aid certificate
• Certified Medical Assistant
• BLS Certification
• AED Certification
• Mental Health First Aid (MHFA)
• First Aid Certification
• OTR
• BC/BE
Languages
English
Military Service
Army Reserve, United States, Private First Class, 06/97, 11/99, 2 year Delay Entry Program- Training on base in (75 Bravo) - Business Administration
Timeline
Medical Assistant
Pinnacle Treatment Centers
04.2025 - 01.2026
DPS
Echoing Hills Village
12.2024 - 03.2025
Ward Clerk
University Retirement Community
05.2023 - 02.2024
Activities Coordinator
University Retirement Community
04.2022 - Current
Medical Technician
Atria Senior Living
02.2021 - 02.2022
Caregiver, Special Needs
IHSS In Home Support Services
09.2011 - 06.2019
Administrative Assistant
Link Center, City and County
01.2011 - 01.2012
Clerical Assistant
CCSF-WELLNESS CENTER
01.2008 - 01.2010
Senior Clerk Typist
CCSF-NEW STUDENT COUNSELING DEPT
01.2004 - 01.2006
Administrative Assistant
CCSF-Mission Campus
01.2002 - 01.2003
Behavioral Science (AA Degree) -
City College of San Francisco
Liberal Arts & Sciences (Associate's degree) -
City College of San Francisco