April Ambrose
McMinnville,TN
Summary
Customer service driven professional, proven capable in both leadership and supporting roles. With over seventeen years of face to face, over the phone, and electronic communications experience with guests. Well versed in other skills such as cash handling, data entry, and various computer programs utilized in the retail and food service industries. Passionate about serving and helping others to accomplish their goals, while also uplifting and growing the business.
Overview
17
17
years of professional experience
Work History
Director
Chick-Fil-A
Manchester, TN
08.2023 - Current
- Front of House Operations Director who oversees all aspects of the customer service side of the restaurant.
- Works face to face with guests on a daily basis, creating strong repeat business within the community. Also resolves any customer complaints or issues.
- Supervises lower level management while offering support and direction.
- Serve as a mediator between Shift Leaders and team members to build healthy interpersonal relationships.
- Assists in the training and mentoring of new employees and developing Shift Leaders.
Assistant Service Center Manager
Valvoline Instant Oil Change
Murfreesboro, TN
05.2017 - 08.2023
- Position dates (Assistant Service Center Manager: 02/23-08/23. Service Center Manager: 03/21-02/23. Assistant Service Center Manager: 10/19-03/21. Senior Technician: 05/19-10/19. Customer Service Advisor: 05/17-05/19. Voluntarily stepped down from SCM in 2023.)
- Successfully operated a Service Center and all aspects including guest relations, scheduling, inventory, payroll, etc. while dealing with labor shortages and product supply issues due to the pandemic.
- Worked daily face to face with guests, handling cash transactions, as well as counting nightly bank deposits.
- Trained and mentored new talent, signed off on employee certifications, and reported directly to Area Manager and Market Manager.
Shift Lead
Sunoco
La Vergne, TN
08.2015 - 05.2017
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained new employees and delegated daily tasks and responsibilities.
- Helped store management meet standards of service and quality in daily operations.
Floor Supervisor
McDonald's
Murfreesboro, TN
03.2014 - 05.2015
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw all aspects of the restaurant to insure quality, safety, cleanliness, and customer satisfaction.
- Opened and closed store as needed by counting registers, making deposits, and storing and filing all daily paperwork.
- Worked directly with customers to offer exceptional service, and communicated with team to meet goals.
Cashier/Sales Associate
Walmart
Smyrna, TN
10.2012 - 04.2014
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Connected with customers to support positive transaction experiences and address service concerns.
- Operated POS terminals and cash drawer balancing.
- Provided warranty information to customers purchasing covered items and services.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Assistant Manager
Mapco
Murfreesboro, TN
11.2007 - 09.2011
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored security and handled incidents calmly.
Education
High School Diploma -
Blackman High School
Murfreesboro, TN05.2006
Skills
- Customer Service
- Conflict Resolution
- Cash handling
- Administrative Support
- Data Entry
- Communication
- Budget Analysis
- Time Management
Timeline
Director
Chick-Fil-A
08.2023 - Current
Assistant Service Center Manager
Valvoline Instant Oil Change
05.2017 - 08.2023
Shift Lead
Sunoco
08.2015 - 05.2017
Floor Supervisor
McDonald's
03.2014 - 05.2015
Cashier/Sales Associate
Walmart
10.2012 - 04.2014
Assistant Manager
Mapco
11.2007 - 09.2011
High School Diploma -
Blackman High School