April Marie Anderson

Senior customer service representative and trainer with over 16 years of experience, specializing in healthcare and clerical support. Demonstrates strong team leadership and communication skills, with expertise in Microsoft Office, data analysis, and patient care. Committed to fostering a collaborative work environment and enhancing customer service through effective training and support.

Professional trainer with strong background in developing and delivering effective training programs. Skilled in instructional design, curriculum development, and performance assessment. Strong focus on team collaboration, adaptability, and achieving results. Known for reliability, flexibility, and fostering positive learning environment.

• Managed 4 homes, each home housed 4 clients
• Drove clients to and from doctor appointments in approved facility vehicle
• Assisted clients with cooking, chores and activities in their home
• I did the grocery shopping for all 8 homes we facilitated weekly
• I managed employees who worked the daily hours in the homes. I was responsible for scheduling and stepping in when we were short staffed.
• I did assist the other manager and the 4 homes they managed
• I completed the proper paperwork and meetings with families that were required by the state and as needed
• I was the on-call provider for all homes we served.
• I administered Medications for Group Home Care facility ONLY

• Assist in preventing physical complications of inactivity
• Promote individual activities of daily living skills
• Assisted in appropriate range of motion exercises
• Transfer and turn patients for comfort and safety
• Provide patient care, including bathing, dressing, toileting and feeding
• Competence in recording Blood pressure, pulse, weight and liquid output
• Assisted with nasogastric tubes, IV tubes and oxygen therapy
• Took clients on outing and to the senior center to help with friendships as well as social skills and cognition.
• Recognize signs and symptoms of distress