Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

APRIL ARCENEAUX

scott,LA

Summary

Dynamic professional with a proven track record in customer service and administrative roles at Humana and Benton's Fire & Safety. Excelled in conflict resolution and CRM software, enhancing customer satisfaction and streamlining processes. Skilled in team collaboration and effective communication, I consistently exceed performance goals by leveraging technical and interpersonal skills. Highly motivated professional with experience in providing technical assistance to customers and coworkers. Possesses a solid understanding of network infrastructure, software and hardware. Proven ability to work independently and collaboratively as part of a team to ensure customer satisfaction.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Tier 2 Customer Service Representative

Humana
- Current
  • I have been a customer service representative with humana since September, I am currently working from home

Front Desk Receptionist

Benton's Fire & Safety
12.2017 - 06.2023
  • I was the receptionist for the company, I was responsible for taking care of scheduling the jobs, ordering materials needed, and I would take care of the the monthly budget sheet as well as the taxes that were due at the end of each month.

Education

Certification - Medical Office Assistant

Unitech training academy
05.2024

Medical Coding And Billing Specialist -

Unitech Training Academy - Lafayette
Lafayette, LA
05.2024

Associate's degree - Medical Assisting

Remington College-Lafayette Campus
04.2024

Skills

  • Phlebotomy (Less than 1 year)
  • Medical coding and billing (1 year)
  • Typing (Less than 1 year)
  • CPR (Less than 1 year)
  • OSHA (1 year)
  • Typing speed 50 wpm
  • CRM software knowledge
  • Task prioritization
  • Conflict resolution
  • Salesforce proficiency
  • Process improvement
  • Time management
  • Call handling
  • Attention to detail
  • Team collaboration
  • Customer retention
  • Active listening
  • Interpersonal skills
  • Quality assurance
  • Complaint management
  • Effective communication
  • Problem-solving abilities
  • Information Protection
  • Data entry proficiency
  • Email Etiquette

Certification

Medical Assistant

References

References available upon request

Timeline

Front Desk Receptionist

Benton's Fire & Safety
12.2017 - 06.2023

Tier 2 Customer Service Representative

Humana
- Current

Certification - Medical Office Assistant

Unitech training academy

Medical Coding And Billing Specialist -

Unitech Training Academy - Lafayette

Associate's degree - Medical Assisting

Remington College-Lafayette Campus
APRIL ARCENEAUX