Tiffany Terrell
Lansing,MI
Summary
Diligent medical assistant with 10+ years of experience in healthcare settings, specializing in patient triage and care coordination. Proven ability to manage high-volume calls and provide compassionate support, ensuring timely responses to critical cases. Skilled in electronic health record (EHR) systems and insurance verification, with a strong focus on patient safety and compliance. Committed to enhancing patient experiences and optimizing operational efficiency in medical environments.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Phone Triage
Physicians Care Center
Atlanta, GA
01.2024 - Current
- Performed phone triage for a high-volume medical practice, assessing patient symptoms and providing appropriate medical advice
- Utilized strong communication skills to gather accurate patient information over the phone, including medical history, current medications, and allergies
- Provided compassionate and empathetic support to patients during phone consultations, addressing their concerns and alleviating anxiety
- Demonstrated proficiency in using electronic health record (EHR) systems to document patient interactions accurately and efficiently
- Managed a high volume of calls daily while maintaining a professional demeanor under pressure
- Effectively prioritized incoming calls based on urgency and severity of symptoms, ensuring timely response to critical cases
Medical Assistant
Roswell Pediatric Center
Alpharetta, GA
07.2023 - 12.2023
- Clinical responsibility of rooming and triaging patients, measuring vitals, administering vaccines, perform routine screening test results, urine samples, hemoglobin, lipid, HIV, hearing, vision, and enter patient results in GreenWay EMR system, input administered vaccinations into Georgia Immunization records system
Benefits Verification Specialist
Aston Carter
Marietta, GA
08.2022 - 07.2023
- Call insurance companies to verify if patients have coverage for procedures. Process patients applications upon requests for medication through a patient assistance program adhering to income criteria and program guidelines.
Medical Assistant
PEDIATRIC Ear Nose & Throat OF ATLANTA(PENTA)
Atlanta, GA
04.2019 - 08.2022
- Assist pediatric healthcare professionals with treatment and patient administration. Obtain patient information at pediatric clinics, outpatient programs, or other pediatric medical facilities.
Triage Assistant
Pediatric ENT of Atlanta
Marietta, GA
04.2019 - 08.2022
- Documents all calls. Assistant with calling in Medications for patients prescribed by M.D. Make phone notes in EMR system. Send referrals. Retrieve lab results from LabCorp and Quest diagnostics. Retrieve MRI, CT scans, Ultrasounds and X-ray results and or reports from EPIC system.
Customer Service
Decluttr
Kennesaw, GA
08.2017 - 04.2019
- Prepare orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in delivery area. Perform an array of functions that may include receiving and processing incoming stock, packing and retrieving stock in the warehouse.
Medical Assistant Externship
Peachtree Immediate Care
Norcross, GA
06.2018 - 08.2018
- Rooming patients, recording vital signs, assisting physician with exams and minor office procedures, administered injections, performing CLIA Waived testing, X-Ray, patient triage, EHR, urinalysis, strep screening, urine HCG
Tax & Administrator
CeLink
East Lansing, MI
04.2016 - 03.2017
- Paying on accounts that have not paid their taxes. Handled the account/borrower and try to resolve issues before sent to collections. Performed data entry within borrower's accounts and paperwork processing, or posting funds. Made telephone calls to different tax and insurance organizations.
Eligibility Enrollment Counselor
Maximus
East Lansing, MI
07.2015 - 04.2016
- Responds to enrollment and/or eligibility services calls, provides responses to questions, mails information in response to requests, and refers callers in the event of problems or concerns, educates client on managed care, assesses client health care needs, assist clients in choosing a health/or dental plan. Maintains updated knowledge of health /or dental plans that are available to clients.
- Assists clients in enrollments /or disenrollment in health /or dental plans in completing applications.
- Receives and sorts enrollment /or disenrollment forms, reviews enrollment forms for accuracy and completeness, processes enrollment /or disenrollment forms, sends necessary letters to clients, raises issues of concern and/or problems to the attention of the supervisor, assists clients in determining and renewing eligibility. Verifies enrollment and case information in CIMS, MMIS, MAXSTAR and the database.
- Performs other duties as may be assigned by management
- Managed the provider enrollment process for a large healthcare organization, ensuring timely and accurate completion of all required documentation
- Maintained up-to-date knowledge of state and federal regulations related to provider enrollment and made necessary updates to internal processes
- Maintained accurate records of all communications with providers regarding their application status or additional documentation needed
- Managed a high volume of provider applications simultaneously while meeting strict deadlines and maintaining accuracy
- Implemented quality control measures to ensure accuracy and completeness of provider data entered into the enrollment system
Eligibility Enrollment Counselor
Man Power
Lansing, MI
09.2013 - 07.2015
- Managed a high volume of incoming calls and emails from prospective students, providing detailed information about enrollment requirements, program offerings, and financial aid options
- Managed the provider enrollment process for a large healthcare organization, ensuring timely and accurate completion of all required documentation
- Maintained up-to-date knowledge of state and federal regulations related to provider enrollment and made necessary updates to internal processes
- Resolved complex issues related to missing or incomplete documentation through thorough research, follow-up calls, emails, or written correspondence
- Maintained accurate records of all communications with providers regarding their application status or additional documentation needed
Medical Coordinator
MOORE LIVING CONNECTIONS
Lansing, MI
01.2009 - 09.2012
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer. Schedule and confirm patient diagnostic appointments or medical consultations. Computer, record, and proofread data and other information, such as records or reports.
Program Director
Moore Living Connections
Lansing, MI
03.2007 - 02.2012
- Direct, supervise and evaluate work activities of medical, nursing, technical, clerical, service, maintenance, and other personnel. Review and analyze facility activities and data to aid planning and cash and risk management and to improve service utilization. Establish work schedules and assignments for staff, according to workload, space and equipment availability.
Education
High school diploma or GED - undefined
Eastern High School
08.2002
Medical (Diploma) - undefined
Gwinnett College
01.2018
High school diploma - undefined
Eastern High School
07.2002
Upper secondary education - undefined
Trade school
Skills
- Safe environment creation
- Order fulfillment
- MICROSOFT OFFICE (10 years)
- Working with individuals with mental health conditions
- Meal assistance
- Typing
- ORGANIZATIONAL SKILLS (10 years)
- Patient Care
- Working with people with disabilities
- Insurance Verification
- EKG (1 year)
- Maintaining patient confidentiality
- Medical records
- Hospital regulatory compliance
- Collaborate with healthcare professionals
- Mobility assistance
- Driving
- Time management
- Care documentation
- Pediatrics
- Patient monitoring
- Venipuncture
- Personal grooming assistance
- Customer relationship management
- Computer literacy
- Organizational skills
- Office management
- Assisting with ADLs
- Patient transfer methods
- Group home
- Vital Signs (2 years)
- Phone triage
- Triage
- Shipping & receiving
- Call Center
- Patient emergency assistance
- Managed Care
- Medical Scheduling
- Range of motion exercises
- Data collection
- Emergency medicine
- Medical Terminology Proficient in Microsoft Office Word, Power Point, EHR, typing 40 wpm, strong written and verbal communication, excellent multitasking and organizational skills Ability to work in a fast-paced environment, efficient at taking vitals, performing phlebotomy, urinalysis, administering injections, EKG lead placement and performing X-Ray OSHA and HIPAA compliant, CPR BLS Certified
- Leadership
- WRITTEN AND VERBAL (10 years)
- EMR systems
- Oral hygiene
- Patient observation
- Customer Care
- Computer operation
- First aid
- Experience with children
- Writing skills
- Dog handling
- Bathing assistance
- Order picking
- Direct patient care
- Cleaning
- Long term care experience
- Medical documentation
- 40 WPM (10 years)
- Blood sampling
- Cooking
- Electronic health records (EHR) management
- Home health
- Primary care
- Medication management
- MS OFFICE (6 years)
- Laundry
- Office experience
- EMR/EHR
- Patient incontinence care assistance
- Epic
- Customer Service
- EHR systems
- Clerical Experience
- Documentation review
- Transcription
- EXCELLENT WRITTEN AND VERBAL COMMUNICATION SKILLS (10 years)
- PHLEBOTOMIST (Less than 1 year)
- Experience Administering Injections (2 years) (Less than 1 year)
- TYPING (10 years)
- EHR (Less than 1 year)
- Communication skills
- Accreditation standards (regulatory compliance area)
- PHLEBOTOMY (Less than 1 year)
- Warehouse management system
- English
- Empathy
- Microsoft Outlook
- ELECTRONIC HEALTH RECORDS (3 years)
- HIPAA (10 years)
- WORD (10 years)
- Attention to detail
- CPR (10 years)
- MULTITASKING (Less than 1 year)
- Crisis intervention counseling
- Medical assisting
- Medical office experience
- Care plans
- Load & unload
- Medical Office Experience (6 years)
- EMR Systems (4 years) (3 years)
- Patient interaction
- Microsoft Word
- Clinical documentation
- Phone communication
- Meal preparation
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
Certification
- Driver's License
- CPR Certification
- BLS Certification
Timeline
Phone Triage
Physicians Care Center
01.2024 - Current
Medical Assistant
Roswell Pediatric Center
07.2023 - 12.2023
Benefits Verification Specialist
Aston Carter
08.2022 - 07.2023
Medical Assistant
PEDIATRIC Ear Nose & Throat OF ATLANTA(PENTA)
04.2019 - 08.2022
Triage Assistant
Pediatric ENT of Atlanta
04.2019 - 08.2022
Medical Assistant Externship
Peachtree Immediate Care
06.2018 - 08.2018
Customer Service
Decluttr
08.2017 - 04.2019
Tax & Administrator
CeLink
04.2016 - 03.2017
Eligibility Enrollment Counselor
Maximus
07.2015 - 04.2016
Eligibility Enrollment Counselor
Man Power
09.2013 - 07.2015
Medical Coordinator
MOORE LIVING CONNECTIONS
01.2009 - 09.2012
Program Director
Moore Living Connections
03.2007 - 02.2012
Upper secondary education - undefined
Trade school
High school diploma - undefined
Eastern High School
Medical (Diploma) - undefined
Gwinnett College
High school diploma or GED - undefined
Eastern High School