April Armstrong
Hurst
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Incredibly detail oriented, high level of multitasking ability and logical thinking. Driven by a passion for continuous learning and successfully navigating change.
Overview
19
19
years of professional experience
20
20
years of post-secondary education
Work History
Department Manager
Hobby Lobby
Hurst
03.2023 - Current
- Managed departmental operations to ensure efficient workflow and productivity.
- Coordinated inventory management to maintain stock levels and product availability.
- Implemented visual merchandising strategies to enhance store presentation.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Utilized excellent math skills to maintain accurate inventory levels.
- Participated actively in strategic planning sessions with top executives from different divisions.
- Developed and implemented strategic departmental plans to achieve company targets.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Co-Manager
Hobby Lobby
Hurst
11.2016 - 03.2021
- Supervised daily store operations, ensuring efficient workflow and adherence to company policies.
- Trained and mentored new team members on product knowledge and customer service standards.
- Managed inventory levels, restocking shelves to maintain product availability for customers.
- Coordinated visual merchandising efforts to enhance store presentation and attract customers.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Analyzed financial data to identify areas of improvement and implement strategies to increase profitability.
- Reviewed employee timecards for accuracy prior to submitting payroll information.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Directed recruitment, hiring, and training of new staff members.
- Reviewed completed work to verify consistency, quality, and conformance.
- Produced thorough, accurate and timely reports of project activities.
- Recruited new staff members through job postings, interviews, and references checks.
- Resolved customer disputes in a professional manner while maintaining high levels of customer satisfaction.
Replenishment Manager/Assistant Operations Manager
Michael's Arts & Crafts Store
Hurst
06.2011 - 10.2016
- Analyzed sales trends to forecast demand and optimize stock levels effectively.
- Trained and mentored team members on inventory management best practices.
- Conducted regular audits of inventory to maintain accuracy and prevent stockouts.
- Resolved any issues regarding out-of-stock items or delayed shipments quickly and efficiently.
- Provided training for new staff members on operational procedures related to replenishment management.
- Created weekly, monthly and quarterly reports on the performance of replenishment processes.
- Managed daily tasks related to ordering, receiving, storing, distributing, shipping, and merchandising products.
- Investigated any discrepancies between actual stock levels versus expected stock levels.
- Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
- Trained and developed staff on proper receiving, processing and stocking procedures.
- Organized and cleaned backroom and equipment to improve operations.
- Coordinated the disposal of obsolete or excess inventory in a cost-effective manner.
- Led annual physical inventory counts, coordinating with cross-functional teams to ensure accuracy.
- Optimized warehouse layout to improve stock retrieval times and maximize storage space.
- Analyzed inventory trends and sales data to forecast future stock needs and prevent overstock situations.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Handled departmental scheduling to maintain proper staffing for shifts.
- Ensured that all operational tasks were completed within established timeframes.
- Assisted with interviewing and hiring of employee team members with appropriate skills.
Office Manager
Sosebee Inspections
Stone Mountain
01.2007 - 07.2010
- Managed office operations and ensured efficient workflow for inspection services.
- Coordinated scheduling for inspections and client appointments to optimize resources.
- Maintained organized records of inspections, reports, and client communications.
- Communicated with clients to address inquiries and provide exceptional service support.
- Maintained filing system for records, correspondence and other documents.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Coded and entered daily invoices with in-house accounting software.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Assisted in recruiting, onboarding and training new employees.
- Resolved customer complaints or answered customers' questions.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
Education
Associate of Applied Science - Accounting
Tarrant County College
Fort Worth, TX 02.2005 - 12.2024
Skills
- Visual merchandising
- Inventory management
- Operational oversight
- Strategic planning
- Customer service
- Problem solving
- Time management
- Personnel management
- Project management
- Operations management
- Retail management
- Scheduling
- Forecasting and planning
- Budget management
- Work planning and organization
- Retail
- Employee scheduling
- Conflict de-escalation
- Supply and inventory management
Timeline
Department Manager
Hobby Lobby
03.2023 - Current
Co-Manager
Hobby Lobby
11.2016 - 03.2021
Replenishment Manager/Assistant Operations Manager
Michael's Arts & Crafts Store
06.2011 - 10.2016
Office Manager
Sosebee Inspections
01.2007 - 07.2010
Associate of Applied Science - Accounting
Tarrant County College
02.2005 - 12.2024