Tiffany Worsham
Town Creek,AL
Summary
Proactive, well organized sales leader, with proven leadership skills and a commitment to exceptional customer service. Display strong interpersonal skills coupled with the ability to handle customer complaints effectively. Demonstrated success in fostering customer relationships, growing sales revenues and contributing positively to team dynamics. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards.
Overview
30
30
years of professional experience
Work History
Department Manager
Target
Florence , AL
10.2020 - 02.2025
- Followed safety protocols and company processes and procedures.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Implemented customer service standards, ensuring high levels of customer satisfaction.
- Managed daily operations, ensuring efficient workflow and productivity.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coordinated cross-departmental initiatives to improve overall business performance.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Resolved customer complaints and issues promptly and professionally.
- Oversaw merchandising and display efforts, enhancing product visibility and appeal.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
Sales Associate
The Stewart House
Town Creek, Alabama
05.2007 - 09.2020
- Processed transactions using a point-of-sale system.
- Developed trusting relationships with customers by making personal connections.
- Greeted customers to determine wants or needs.
- Assessed customer needs to provide assistance and information on product features.
- Ticketed, arranged and displayed merchandise to promote sales.
- Demonstrated product features and benefits for customers' needs.
- Assisted customers with product selection, sizing and styling.
- Adhered to company initiatives and achieved established goals.
- Maintained cleanliness of store environment including floors, windows, displays.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Conducted inventories on a regular basis to track stock levels.
- Answered customer inquiries regarding product features, pricing, and availability.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Computed purchases and received and processed cash or credit payment.
- Engaged customers in friendly, professional dialogue to determine needs.
- Organized stockroom shelves according to size, color or style.
- Maintained records related to sales for store management.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Customer Service Sales Representative
Slicks Market
Town Creek, Alabama
01.1995 - 04.2007
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Drove increased engagement with productive conversations and ongoing relationship management.
- Followed up on customer inquiries not immediately resolved.
- Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers.
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Replenished and arranged items to maintain appearance.
- Operated register, handled cash and processed credit card transactions.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
Education
High School Diploma -
Hatton High School
Town Creek, Alabama05-1998
High School Diploma -
Lawrence County Center Of Technology
Moulton, AL05-1998
Skills
- Point of sale
- Visual merchandising
- Inventory management
- Punctual
- Fast learner
- Typing
- Confident multitasker
- Technology
- Proven leader
- Trustworthy
- Goal oriented
- Phone etiquette
- Friendly and outgoing
- Verbal and written communication
- Exceptional customer service
- Merchandising and display
- Business development
- Positive customer engagement
- Cash handling accuracy
- Guest relations
- Complaint handling
- Continuous improvement
- Calm demeanor
- Professionalism
- Organization
- Money management
- Creative thinking
- Sales strategies
- Written communication
- Reliability
Timeline
Department Manager
Target
10.2020 - 02.2025
Sales Associate
The Stewart House
05.2007 - 09.2020
Customer Service Sales Representative
Slicks Market
01.1995 - 04.2007
High School Diploma -
Hatton High School
High School Diploma -
Lawrence County Center Of Technology