April Baker
Grand Ledge,MI
Summary
Proven leader in warehouse operations, adept at packaging and labeling with a keen eye for detail, I significantly enhanced delivery efficiency at Peak Performance, LLC. My mentorship improved team safety and performance, showcasing my ability to communicate clearly and manage tasks effectively. Skilled in heavy lifting and warehouse safety, I consistently meet tight deadlines, ensuring client satisfaction.
Overview
19
19
years of professional experience
Work History
Order Picker/Loader
Spherion Staffing- Dr. Pepper
Grand Ledge, MI
06.2024 - 08.2024
- Followed safety protocols and maintained a clean work environment at all times, contributing to a safe and efficient warehouse environment
- Efficiently picked and packed customer orders according to order specifications, ensuring accuracy and timeliness
- Utilized headset and warehouse management systems to locate and retrieve items for order fulfillment
- Assisted in inventory control by conducting regular cycle counts and reporting discrepancies to supervisors
- Operated material handling equipment such as manual and riding pallet jacks to transport goods within the warehouse
- Communicated effectively with supervisors regarding any issues or concerns related to the order picking process
- Accurately picked and packed orders based on customer specifications and shipping requirements.
Warehouse Worker
FHI
Lansing, MI
03.2024 - 06.2024
- Efficiently unloaded trucks and sorted merchandise according to company standards
- Operated pallet jacks and hand trucks to safely transport goods from trucks to designated areas
- Inspected incoming shipments for damages or discrepancies, promptly reporting any issues to supervisors
- Adhered to safety protocols and guidelines while handling heavy loads and operating machinery
- Assisted in organizing warehouse space for efficient storage of unloaded merchandise
- Worked closely with warehouse staff to coordinate the flow of goods between receiving area and storage shelves
- Contributed to maintaining a clean and organized work environment by sweeping floors, removing debris, and disposing of packaging materials properly
- Communicated effectively with supervisors regarding any challenges or concerns related to truck unloading process
- Ensured compliance with company policies and procedures during the unloading process
- Safely operated pallet jacks or hand trucks when moving merchandise within the warehouse
- Demonstrated strong attention-to-detail when verifying product labels and SKU numbers
- Maintained a high level of productivity while ensuring accuracy in sorting and organizing merchandise
- Contributed to improving warehouse efficiency by suggesting process improvements for truck unloading
- Maintained a clean and organized work area by disposing of packaging materials properly
Warehouse Worker
Paramount Coffee
Lansing, MI
05.2023 - 08.2023
- Checked packages and merchandise for damage and notified vendors.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Consistently lifted materials weighing as much as 40 pounds.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Maintained clean, orderly work environment free of hazards.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Assembled pallets and crates for secure transportation of materials.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Helped train new employees in safe practices and warehouse procedures.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
Lead Driver Associate
Peak Performance, LLC
Lansing, MI
10.2021 - 11.2022
- Delivered packages and goods to customers in a timely and efficient manner
- Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instruction
- Adhered to all traffic laws and regulations while operating company vehicles
- Managed delivery routes effectively to optimize efficiency and minimize fuel consumption
- Collaborated with dispatchers to coordinate daily delivery schedules
- Provided excellent customer service by addressing inquiries and concerns promptly and professionally
- Resolved delivery issues or discrepancies in a timely manner to ensure customer satisfaction
- Performed routine vehicle inspections before each shift to ensure proper functioning of brakes, lights, tires, etc..
- Reported any vehicle maintenance or repair needs promptly to the appropriate department
- Maintained cleanliness and organization of company vehicles at all times
- Utilized GPS navigation systems or maps to determine optimal routes for deliveries
- Followed established safety protocols for loading/unloading packages/goods from the vehicle
- Completed and average of 150 stops per day(sometimes multiple places for one stop) with a 100% on-time rate
- Received multiple commendations from customers for exceptional service
- Maintained a clean driving record throughout employment tenure
- Demonstrated strong problem-solving skills when faced with unexpected road closures or traffic delays
- Trained new drivers on company policies, procedures, and safe driving practices
- Cultivated positive relationships with regular customers through friendly interactions
Server/Hostess/Busser
Ruby Tuesday
Cadillac, MI
02.2020 - 10.2021
- Provided excellent customer service, ensuring positive dining experiences for all guests.
- Managed table assignments efficiently, optimizing seating arrangements to maximize restaurant capacity.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Maintained cleanliness and organization in dining area, adhering to health and safety standards.
- Assisted in training new servers on menu items and service protocols.
- Processed payments accurately, handling cash and electronic transactions with precision.
- Resolved guest complaints effectively, enhancing overall satisfaction and loyalty.
- Demonstrated extensive knowledge of menu items, including daily specials, ingredients, and preparation methods to provide detailed recommendations to customers
- Effectively handled customer inquiries, concerns, or complaints in a professional manner to ensure guest satisfaction
- Implemented upselling techniques resulting in an increase in average check size by 40%
- Collaborated with bartenders to create specialty cocktails based on customer preferences for enhanced dining experience
- Maintained knowledge of food safety regulations and implemented proper handling procedures for safe food service
- Utilized POS system proficiently for order entry accuracy and efficient table management throughout shifts
- Supported fellow team members during busy periods by assisting with tasks such as refilling condiments, drinks or running food orders when necessary
Server/Host
Los Gringos
Lansing, MI
01.2006 - 03.2010
- Delivered exceptional customer service by promptly addressing guest inquiries and concerns.
- Collaborated with kitchen staff to ensure timely food preparation and quality assurance.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Trained new servers on menu knowledge and service protocols, fostering team efficiency.
- Managed daily cash transactions accurately, ensuring financial integrity at the end of shifts.
- Suggested menu items to guests based on preferences, increasing overall satisfaction levels.
- Assisted in organizing special events and private parties, contributing to successful operations.
- Implemented feedback from customers to improve service processes and enhance dining experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Contributed to inventory management by monitoring stock levels.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Managed inventory of dining supplies to prevent shortages during service.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Improved dining experience by providing prompt, attentive service to guests.
Skills
- Packaging and Labeling
- Picking and Packing
- Self-Motivated and Disciplined
- Cleaning and Organizing
- Heavy Lifting
- Warehouse Safety
- Clear Communication
- Attention to Detail
- Sorting and Labeling
- Material Handling
- Pallet Jack Handling
- Punctual and Dependable
- Stacking and Staging
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteImportant To Me
Work-life balancePaid time off401k matchFlexible work hoursHealthcare benefitsCareer advancementQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Order Picker/Loader
Spherion Staffing- Dr. Pepper
06.2024 - 08.2024
Warehouse Worker
FHI
03.2024 - 06.2024
Warehouse Worker
Paramount Coffee
05.2023 - 08.2023
Lead Driver Associate
Peak Performance, LLC
10.2021 - 11.2022
Server/Hostess/Busser
Ruby Tuesday
02.2020 - 10.2021
Server/Host
Los Gringos
01.2006 - 03.2010