Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

April Baldree

Bluffton,SC

Summary

Customer service expert with 20 plus years experience in enhancing customer satisfaction, establishing effective communication channels and problem solving. Knowledgeable of multiple industries from Hospitality/Event Management to Real Estate/HOA Management. In these years I have built long lasting customer relationships, successfully supported the management of an extensive community portfolio and brought clients visions to life from start to finish. Offering strong decision-making capabilities and a drive to advance career in dynamic customer service roles.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Operations Manager

JLK Events
05.2023 - Current
  • Managed over 250 events out of 550 inquires year to date in 2024.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly, resulting in a high rate of returning clients.
  • Maintained strong rapport with clients through regular on-site visits, which take place as needed.
  • Handled problematic customers and clients to assist employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Administrative Assistant

GW & Associates
01.2013 - 09.2017
  • Assisted multiple property managers and a total of 160 HOA communities.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Trained new employees on company policies, procedures and programs.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.

Education

No Degree - Business

Western Connecticut State University
Danbury, CT
2003

Skills

  • Team Leadership
  • Client Relationships
  • Problem-Solving
  • Customer Service
  • Conflict Mediation
  • Decision-Making
  • Planning and Implementation
  • Logistics Management
  • Strategic Planning
  • Invoice Processing

Certification

  • Real Estate License - 2024

Timeline

Operations Manager

JLK Events
05.2023 - Current

Administrative Assistant

GW & Associates
01.2013 - 09.2017

No Degree - Business

Western Connecticut State University

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April Baldree