. April Barba
Granbury,TX
Summary
Top-performing professional with substantial experience in banking and finance. Dedicated to establishing long-term relations with customers to demonstrate trust and decrease account closure rates. Adept at understanding customer needs to recommend appropriate banking products. Ensuring to show Empathy and let each costumer know we are here for them. Hark work and being passionate are my strongest characteristics to not just do the bare minimum but to do the best.
Overview
2
2
years of professional experience
Work History
Senior Personal Banker
First Convenience Bank of Texas
05.2025 - Current
- Assisted clients with account inquiries and transactions, enhancing customer satisfaction and loyalty.
- Educated customers on financial products, promoting informed decision-making and responsible banking practices.
- Processed loan applications, ensuring compliance with bank policies and regulatory requirements.
- Collaborated with team members to streamline branch operations, improving overall efficiency and service delivery.
- Conducted risk assessments on customer accounts, identifying potential issues to mitigate losses for the bank.
- Developed strong relationships with clients, resulting in increased referrals and business opportunities for the branch.
- Promoted financial products by maintaining excellent service offering knowledge.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
Fast Food Worker
McDonald's
05.2024 - 05.2025
- Delivered exceptional customer service by accurately taking and processing orders.
- Maintained cleanliness and organization of workstations to ensure compliance with health standards.
- Collaborated with team members to streamline order fulfillment during peak hours.
- Assisted in training new employees on operational procedures and safety protocols.
- Resolved customer complaints professionally, enhancing overall dining experience.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
Cashier
Brookshire Grocery
08.2024 - 04.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances during shifts.
- Assisted customers with product inquiries and store navigation.
- Contributed to store promotions by displaying merchandise attractively at checkout areas.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
Granbury High School
Granbury, TXSkills
- Customer service
- Cash handling
- Client relationship management
- Sales strategy
- Rapport building
- Bilingual
- Cross-selling and upselling
- Teamwork and collaboration
- Problem-solving
- Reliability
- Adaptability and flexibility
- Sales expertise
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Senior Personal Banker
First Convenience Bank of Texas
05.2025 - Current
Cashier
Brookshire Grocery
08.2024 - 04.2025
Fast Food Worker
McDonald's
05.2024 - 05.2025
High School Diploma -
Granbury High School