April Barnes
Houston,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
TurboTax
Arise Solutions
Houston, TX
02.2023 - 03.2024
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
ModivCare
Arise Solutions
Houston, TX
03.2022 - 11.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
Quick Books
Arise Solutions
Houston, TX
05.2022 - 10.2023
- Reconciled daily sales, returns, and financial reports in QuickBooks.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
- Established QuickBooks accounting system to reflect accurate financial records.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
Roadside Assistance Agent
Arise Solutions
Houston, TX
01.2021 - 02.2022
- Enhanced customer satisfaction by providing timely and efficient roadside assistance services.
- Reduced wait times for stranded motorists by swiftly dispatching tow trucks and other support vehicles.
- Streamlined communication between drivers, dispatchers, and service providers for improved efficiency.
- Increased member retention through exceptional customer service during stressful situations.
- Managed high call volume while remaining calm and professional, ensuring accurate information was relayed to all parties involved.
- Assisted motorists with various vehicle issues such as flat tires, dead batteries, and lockouts, helping them get back on the road quickly.
- Demonstrated empathy towards distressed callers, providing reassurance and clear instructions for resolving their issue.
Education
Bachelor of Science - Psychology
Walden University
Houston, TX02.2029
No Degree - Medical Assisting
Remington College
Houston, TX01.2018
Skills
- PPE use
- Fluent in English
- Basic Math
- Friendly, Positive Attitude
- Good Telephone Etiquette
- Time Management
- Relationship Building
- Microsoft Word
- Task Prioritization
- Microsoft Office
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
TurboTax
Arise Solutions
02.2023 - 03.2024
Quick Books
Arise Solutions
05.2022 - 10.2023
ModivCare
Arise Solutions
03.2022 - 11.2023
Roadside Assistance Agent
Arise Solutions
01.2021 - 02.2022
Bachelor of Science - Psychology
Walden University
No Degree - Medical Assisting
Remington College