Job Search Status
Open to workDesired start date: Immediately
APRIL BARNES
Sales & Service
Charlotte,NC
Work Preference
Summary
Enthusiastic and driven professional with extensive experience in corporate training, finance, and customer service. Recognized for fostering a collaborative environment and leveraging a strong team-oriented approach to achieve organizational goals. A positive demeanor and outgoing personality build rapport with colleagues and clients, creating a motivating atmosphere that enhances productivity. Committed to continuous improvement and delivering exceptional results in every endeavor.
Overview
2025
2025
years of professional experience
Work History
Training and Customer Service Manager
Business Communications, Inc.
Spartanburg, S.C.
2013 - 01.2025
- Directed onsite and virtual training operations for over 5,000 customers across multiple states post-telecom equipment installations and system upgrades.
- Oversaw operations of installation and customer service teams comprising 18 staff members, emphasizing recruitment, onboarding, and employee termination processes.
- Managed complex customer issues effectively, by identifying and implementing the best possible solutions, raising customer satisfaction rate from 65% to 98% over six months.
Clinical Outreach Director
Preferred Choice Health Care
Shelby, N.C.
01.2013 - 01.2015
- Developed strategic relationships with healthcare providers, local schools, federal agencies, and local authorities, to strengthen brand presence, and referral pipeline.
- Supported growth initiatives through outreach, education, and partnership development while maintaining regulatory compliance.
- Served as liaison between clinical teams, referral partners, and community stakeholders to expand access to Mental Health and Substance Abuse services.
Financial Services Manager
First Horizon Bank
Spartanburg, S.C.
2008 - 2013
- Developed and nurtured relationships with local business owners, promoting and processing equipment loans, commercial lines of credit, business checking accounts, and credit cards.
- Contributed to the development and implementation of new products or services that enhanced the bank''s offerings and attracted new customers.
- Voted, "Manager of the Year", three consecutive years, by employees, stake holders, and customers.
Executive Administrative Assistant
Bellsouth
Spartanburg, S.C.
01.1992 - 01.2006
- Oversaw executive calendars, scheduling meetings and appointments while coordinating travel arrangements for a team of 14 executives.
- Drafted and delivered professional communications for executives, enhancing client and partner engagement.
- Oversaw travel expense and reimbursement processing, ensuring compliance with company policies for executive team and senior management group.
Education
Associate’s Degree - Business Management
Spartanburg Methodist College
Spartanburg, S.C.Skills
- Emotional Intelligence
- Microsoft Office
- Excellent time management
- Conflict resolution
- Relationship building
- Budgeting and finance
Timeline
Clinical Outreach Director
Preferred Choice Health Care
01.2013 - 01.2015
Executive Administrative Assistant
Bellsouth
01.1992 - 01.2006
Training and Customer Service Manager
Business Communications, Inc.
2013 - 01.2025
Financial Services Manager
First Horizon Bank
2008 - 2013
Associate’s Degree - Business Management
Spartanburg Methodist College