April Barnes
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
2001
2001
years of post-secondary education
Work History
Youth Development Professional
Boys and Girls Club
Gary
01.2026 - Current
- Facilitate engaging activities for youth to promote personal growth and teamwork.
- Assist in planning and implementing daily programs for diverse age groups.
- Support staff in maintaining a safe and inclusive environment for all participants.
- Monitor members behavior to ensure adherence to club rules and policies.
- Document actions and incidents associated with youth program participants.
Membership Coordinator
Boys and Girls Club
Gary
10.2023 - 01.2026
- Coordinated membership enrollment processes for new and returning members.
- Managed member database to ensure accurate records and communications.
- Monitored membership inquiries and responded promptly to ensure satisfaction.
- Worked closely with accounting department on billing inquiries from members.
- Maintained accurate records of all membership transactions using CRM software.
- Provided support to new members in setting up accounts and understanding program features.
- Managed the maintenance of member records, including contact information updates.
- Responded promptly to emails or phone calls from current or potential members.
Customer Service Representative
Wayfair.com
Gary
07.2020 - 09.2023
- Assisted customers with product inquiries and order issues efficiently.
- Processed returns and exchanges following company policies accurately.
- Collaborated with team members to resolve complex customer concerns effectively.
- Handled escalated issues with professionalism to ensure customer satisfaction.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Education
Crete Monee High School
Crete, ILSkills
- Time management
- Attention to detail
- Membership processing
- Multitasking and organization
- POS systems expert
- Empathy and patience
- Problem-solving
- High-energy attitude
- Call center experience
- Customer relationship management
- Team collaboration
- Adaptability
- Reminder calls
- Telephone etiquett
- Proficient in Microsoft office
Timeline
Youth Development Professional
Boys and Girls Club
01.2026 - Current
Membership Coordinator
Boys and Girls Club
10.2023 - 01.2026
Customer Service Representative
Wayfair.com
07.2020 - 09.2023
Crete Monee High School