April Beagley
Canandaigua,NY
Summary
Detailed oriented Manager with excellent track record in cross functional collaboration to evaluate, design and implement business processes. Continuous Improvement Engineer with over 16 years of experience in data analysis, process improvement, efficiencies, and change management within Business/IT. Outgoing personality proven to win over stakeholders and successfully promote new methodologies. Increased profit margins, efficiency and quality through innovation of new processes.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Business Process Excellence Manager
Centene Technologies
03.2021 - Current
- Improved efficiency and effectiveness of performance and management of processes across departments.
- Evaluated corporate business processes to align outcomes with strategic goals and corporate vision.
- Promoted change through positive promotion, benefits demonstration and interactive approach.
- Conducted focus groups, surveys and feedback sessions to gather input from stakeholders.
- Gathered and analyzed large amounts of data to determine improvement projections.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated staff performance and provided coaching to address inefficiencies.
- 90% of project deliverables completed and approved by champion on-time.
- 90% of projects with KPIs realized.
Volunteer
VA Medical Center
09.2018 - Current
- I assist the Lean team with projects
- Escort veterans to appointments, treatments and the canteen.
Senior Project Manager
University of Rochester Medical Center
10.2019 - 10.2020
- Senior Project manager for Security and Infrastructure development
- Led many successful upgrades and platform change projects including homegrown nursing scheduling systems, software design platform changes and securing medical devices on a network.
Program Manager, Continuous Improvement, Systems Integration
IBM
10.2014 - 12.2017
- Developed and led a program to manage vendors and upgrade servers and hotspots.
- Utilized Lean Six Sigma skills to drive continuous improvement (defect reduction achieved 26% in reporting and project definition).
Project Manager
IBM (LTS)
02.2014 - 10.2014
- Developed and managed project plans specific to access and security controls
- Directly oversaw the implementation and update of the OnGuard control system, including the appropriate patching and SSL installation
- Managed a targeted server relocation effort, and provided continuous improvement consulting for the IT service desk.
Six Sigma Facilitator and Technical Support Specialist
Lenel Systems
01.2008 - 02.2014
- Developed and implemented 30-40 process improvement projects
- Built a Six Sigma Initiative from the ground up and trained personnel as they were onboarded
- Established a process to convert co-workers' operational grievances into value stream developed improvement projects
- Increased both client and employee satisfaction through empowering our internal team to act and drive change
- As a Technical Support Specialist, Master Certified in OnGuard Access Control System, I led the team in providing planning and consulting for OnGuard clients and resellers
- Directly performed customer satisfaction surveys to drive service delivery improvement
- Provided technical guidance related to the operation of the OnGuard product, including implementation through operations level counsel.
Education
Masters - Quality Systems Management
National Graduate School
Falmouth, MASix Sigma Black Belt Certification - Quality Management Systems
National Graduate School of Quality Management, Inc.
Falmouth, MABachelor of Science - Management Information Systems
Rochester Institute of Technology
Rochester, NYAssociates in Applied Sciences - Information Technology
Finger Lakes Community College
Canandaigua, NYSkills
- Lean/ Six Sigma (10 years)
- Project/ Program Development and Management (9 years)
- Kaizen / Root Cause Analysis
- Quality Systems/Document Management/Governance
- IT Infrastructure Management
- Cross functional Collaboration
- Data Analytics
- Resource Coordination/Operations Support
- Team Building/Volunteer Recruitment
- Jira/Jira Align
Certification
- Six Sigma Master Black Belt, National Graduate School - 2012
- Master Certified in OnGuard Access Control System - 2014
- Certified SAFe Practitioner - 2023
Timeline
Senior Business Process Excellence Manager
Centene Technologies
03.2021 - Current
Senior Project Manager
University of Rochester Medical Center
10.2019 - 10.2020
Volunteer
VA Medical Center
09.2018 - Current
Program Manager, Continuous Improvement, Systems Integration
IBM
10.2014 - 12.2017
Project Manager
IBM (LTS)
02.2014 - 10.2014
Six Sigma Facilitator and Technical Support Specialist
Lenel Systems
01.2008 - 02.2014
Masters - Quality Systems Management
National Graduate School
Six Sigma Black Belt Certification - Quality Management Systems
National Graduate School of Quality Management, Inc.
Bachelor of Science - Management Information Systems
Rochester Institute of Technology
Associates in Applied Sciences - Information Technology
Finger Lakes Community College
- Six Sigma Master Black Belt, National Graduate School - 2012
- Master Certified in OnGuard Access Control System - 2014
- Certified SAFe Practitioner - 2023
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