Summary
Overview
Work History
Education
Skills
Certification
Timeline
Community Service
Generic

April Benefiel

Harrison,AR

Summary

Dedicated to assisting individuals in meeting diverse needs, with extensive experience in fast-paced, high-stress environments. Proven ability to remain calm and effective under pressure, ensuring challenges are addressed with thoughtful solutions. A strong commitment to fostering positive relationships and delivering exceptional support drives success in every endeavor. Eager to leverage skills and experience to create a meaningful impact in any role.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Program Director

Grandma’s House, Child Advocacy Center
07.2022 - Current
  • Assist the Executive Director with ongoing strategic planning for the overall operations and programs of the Children’s Advocacy Center by developing and implementing new initiatives
  • Coordinate information share and educational meetings with staff
  • Supervise program staff and provide direction, leadership and feedback for growth within the organization
  • Provide advocacy to families and children of neglect and abuse
  • Communicate with Children’s Advocacy Centers of Arkansas as needed
  • Provide forensic interviews for law enforcement, Division of Child and Family Services as needed
  • Participate in MDT meetings for the seven counties Grandma’s House serves

Victim Witness Coordinator

14th Judicial District Prosecuting Attorney’s Office
06.2016 - 07.2022
  • Contact victims and witness of violent crimes to provide support, information regarding victims rights, community resources, etc
  • Prepare victims for testimony in court
  • Work with law enforcement, DCFS, CACD, and the local CAC to ensure all parties are informed of the case status as well as gather information pertinent to the case
  • Assist prosecutors in preparing cases for trial by meeting with victims, witnesses, law enforcement, etc
  • Participate in the Multiple Disciplinary Team meetings for Boone and Newton Counties
  • Help with training and education to our child advocacy center staff, law enforcement, and various community partners

Employment Training Advisor for Ask Risk Youth

Northwest Arkansas Certified Development Company
03.2014 - 06.2016
  • Work with at risk and low income young adults and high school students for training and education to be effective in the workforce
  • Maintain updated and accurate files for clients
  • Provide mentoring for clients in crisis
  • Assist participants in finding resources that match their current and future personal and professional needs
  • Identify barriers that will possibly hinder individuals’ personal growth and educate and assist them with resources to alleviate those barriers
  • Manage participants’ in the worksites as well as their educational opportunities to provide constructive feedback for growth
  • Build relationships with community partners for assistance with work experience and recruiting new clients

Solutions Manager

FedEx
05.2000 - 02.2014
  • Responsible for billing accuracy and collections of the top ten big box retailers
  • Inspected shipping documents for accuracy
  • Handled customer disputes and concerns with billing
  • Led group in inside sales profits and territory growth
  • Managed 12 facilities in the shipping of the number two largest customers for both United States and Canada
  • Coordinated drop loads and pick-ups across United States and Canada
  • Worked exception reports for lost and damaged shipments
  • Educated centers on proper loading, unloading, billing and reporting shipments

Education

Associate of Arts - Psychology

North Arkansas College
Harrison, AR
01.2015

High School Diploma - undefined

Omaha High School
Omaha, AR
01.2000

Skills

  • Team Player
  • Good Communication Skills
  • Think outside the box
  • Proficient in Microsoft Office
  • Good Crisis Intervention Skills
  • Ensure all metrics are met
  • Relationship building
  • Effective leader
  • Staff development
  • Partnership development

Certification

  • Child First Forensic Interview Training - September 2022
  • Advocacy 101 - March 2023
  • Presenting Evidence in Interviews Training - September 2023

Timeline

Program Director

Grandma’s House, Child Advocacy Center
07.2022 - Current

Victim Witness Coordinator

14th Judicial District Prosecuting Attorney’s Office
06.2016 - 07.2022

Employment Training Advisor for Ask Risk Youth

Northwest Arkansas Certified Development Company
03.2014 - 06.2016

Solutions Manager

FedEx
05.2000 - 02.2014

High School Diploma - undefined

Omaha High School

Associate of Arts - Psychology

North Arkansas College

Community Service

Member of the Child Abduction Response Team, Member of the Infant and Child Death Review Committee, Boone County Search and Rescue Team

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