April Benefiel
Harrison,AR
Summary
Dedicated to assisting individuals in meeting diverse needs, with extensive experience in fast-paced, high-stress environments. Proven ability to remain calm and effective under pressure, ensuring challenges are addressed with thoughtful solutions. A strong commitment to fostering positive relationships and delivering exceptional support drives success in every endeavor. Eager to leverage skills and experience to create a meaningful impact in any role.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Program Director
Grandma’s House, Child Advocacy Center
Harrison, AR
07.2022 - Current
- Assist the Executive Director with ongoing strategic planning for the overall operations and programs of the Children’s Advocacy Center by developing and implementing new initiatives
- Coordinate information share and educational meetings with staff
- Supervise program staff and provide direction, leadership and feedback for growth within the organization
- Provide advocacy to families and children of neglect and abuse
- Communicate with Children’s Advocacy Centers of Arkansas as needed
- Provide forensic interviews for law enforcement, Division of Child and Family Services as needed
- Participate in MDT meetings for the seven counties Grandma’s House serves
Victim Witness Coordinator
14th Judicial District Prosecuting Attorney’s Office
Harrison, AR
06.2016 - 07.2022
- Contact victims and witness of violent crimes to provide support, information regarding victims rights, community resources, etc
- Prepare victims for testimony in court
- Work with law enforcement, DCFS, CACD, and the local CAC to ensure all parties are informed of the case status as well as gather information pertinent to the case
- Assist prosecutors in preparing cases for trial by meeting with victims, witnesses, law enforcement, etc
- Participate in the Multiple Disciplinary Team meetings for Boone and Newton Counties
- Help with training and education to our child advocacy center staff, law enforcement, and various community partners
Employment Training Advisor for Ask Risk Youth
Northwest Arkansas Certified Development Company
Harrison, AR
03.2014 - 06.2016
- Work with at risk and low income young adults and high school students for training and education to be effective in the workforce
- Maintain updated and accurate files for clients
- Provide mentoring for clients in crisis
- Assist participants in finding resources that match their current and future personal and professional needs
- Identify barriers that will possibly hinder individuals’ personal growth and educate and assist them with resources to alleviate those barriers
- Manage participants’ in the worksites as well as their educational opportunities to provide constructive feedback for growth
- Build relationships with community partners for assistance with work experience and recruiting new clients
Solutions Manager
FedEx
Harrison, AR
05.2000 - 02.2014
- Responsible for billing accuracy and collections of the top ten big box retailers
- Inspected shipping documents for accuracy
- Handled customer disputes and concerns with billing
- Led group in inside sales profits and territory growth
- Managed 12 facilities in the shipping of the number two largest customers for both United States and Canada
- Coordinated drop loads and pick-ups across United States and Canada
- Worked exception reports for lost and damaged shipments
- Educated centers on proper loading, unloading, billing and reporting shipments
Education
Associate of Arts - Psychology
North Arkansas College
Harrison, AR01.2015
High School Diploma - undefined
Omaha High School
Omaha, AR01.2000
Skills
- Team Player
- Good Communication Skills
- Think outside the box
- Proficient in Microsoft Office
- Good Crisis Intervention Skills
- Ensure all metrics are met
- Relationship building
- Effective leader
- Staff development
- Partnership development
Certification
- Child First Forensic Interview Training - September 2022
- Advocacy 101 - March 2023
- Presenting Evidence in Interviews Training - September 2023
Timeline
Program Director
Grandma’s House, Child Advocacy Center
07.2022 - Current
Victim Witness Coordinator
14th Judicial District Prosecuting Attorney’s Office
06.2016 - 07.2022
Employment Training Advisor for Ask Risk Youth
Northwest Arkansas Certified Development Company
03.2014 - 06.2016
Solutions Manager
FedEx
05.2000 - 02.2014
High School Diploma - undefined
Omaha High School
Associate of Arts - Psychology
North Arkansas College
Community Service
Member of the Child Abduction Response Team, Member of the Infant and Child Death Review Committee, Boone County Search and Rescue Team