April Benjamin
Orlando,FL
Summary
Results-driven professional with 15+ years of experience in banking, fraud prevention, risk management, investments, and customer service operations. Recognized for delivering exceptional client experiences, resolving complex escalations, improving team performance, and maintaining accuracy in fast-paced, high-volume environments. Skilled in account management, problem-solving, leadership, and cross-functional collaboration, with a strong ability to build trust, streamline processes, and drive operational success. Passionate about contributing strategic value, strengthening customer relationships, and supporting organizational growth.
Overview
13
13
years of professional experience
Work History
Trial Clerk Apprentice
Orange County Clerk of the Courts
Orlando, FL
04.2026 - Current
- Maintain integrity and confidentiality of records and filing systems; maintain case files and assist in case flow management
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Follow procedures to secure courtrooms and exhibits.
- Examine legal documents submitted to courts for adherence to court procedures; verify adherence to requirements
Deputy Clerk
Orange County Clerk of the Courts
02.2025 - 04.2026
- Perform various clerical duties, to include post, fax, file, date, notarize and time stamp all documents.
- Perform cashier work, to include receipt and account for cash, checks, money orders and other forms of payments; collection of fines and court ordered fees; collection of civil suits deposits.
- Accepts or reject bonds based on specific criteria;
- Review and verify all work processes to ensure accuracy and completion of task performed.
Account Processor
Charles Schwab
03.2023 - 10.2024
- Examined documents for accuracy, legality and compliance with pertinent regulations.
- Increased accuracy in financial data entry, maintaining detailed records of transactions.
- Processed invoices, payments, and adjustments to maintain accuracy in financial reporting.
- Exceeded performance metrics by consistently meeting or surpassing departmental goals for account processing efficiency and accuracy.
Client Support Specialist
Charles Schwab
02.2020 - 03.2023
- Achieved high levels of customer satisfaction, consistently meeting or exceeding performance metrics.
- Provided exceptional service to clients by understanding their unique needs and offering tailored solutions.
- Contributed to team success by sharing best practices and collaborating on challenging cases with colleagues.
- Cross-trained and provided backup support for organizational leadership.
Client Support Team Lead
Fiserv Inc.
02.2015 - 02.2020
- Enhanced team morale through effective motivational approaches.
- Analyzed performance metrics, identifying areas for improvement and implementing strategic changes.
- Mentored junior team members, fostering professional growth and development.
- Managed escalated issues with empathy and professionalism, resulting in higher customer retention rates.
Bank Operations Coach
SunTrust Bank
05.2013 - 02.2015
- Enhanced team morale through effective motivational approaches.
- Analyzed performance metrics, identifying areas for improvement and implementing strategic changes.
- Mentored junior team members, fostering professional growth and development.
- Managed escalated issues with empathy and professionalism, resulting in higher customer retention rates.
Education
High School Diploma -
Edgewater High School
Orlando, FLSkills
- Customer service
- Attention to detail
- Compliance
- Microsoft Office Suite
- Risk management
- Performance/Case Management
- Financial Marketing/ Analytics
- Account Processing
- Escalation Management
- Problem Resolution
- Training & Development
- Banking Operations
Timeline
Trial Clerk Apprentice
Orange County Clerk of the Courts
04.2026 - Current
Deputy Clerk
Orange County Clerk of the Courts
02.2025 - 04.2026
Account Processor
Charles Schwab
03.2023 - 10.2024
Client Support Specialist
Charles Schwab
02.2020 - 03.2023
Client Support Team Lead
Fiserv Inc.
02.2015 - 02.2020
Bank Operations Coach
SunTrust Bank
05.2013 - 02.2015
High School Diploma -
Edgewater High School