Daliannie Ruiz

• Assist with court room proceedings by ensuring cases, documents, and necessary materials are prepared and available
• Communicate professionally with judges, attorneys, law enforcement, defendants, and members of the public
• Utilize court case management systems to enter, update, and retrieve case information

Traffic Division 04/2026-Current

• Review and process correspondence and documentation submitted by defendants, judicial assistants, and other parties
• Process incoming and outgoing mail related to traffic cases, ensuring documents are properly reviewed, organized, and routed
• Enter paper and electronic traffic citations into designated processing queues to ensure cases are accurately received and routed

Compliance Division 08/2025-04/2026

• Provide professional customer service and assistance to the public regarding court-related compliance matters
• Process traffic related payments, documents, and case transactions accurately and efficiently
• Balance high volume customer interactions with administrative responsibilities in a fast paced courthouse environment

• Provide exceptional guest service by assisting guests with questions, concerns, park information, and overall guest needs
• Handle escalated guest situations using effective communication, empathy, and sound judgment
• Adapt quickly to changing operational conditions, high guest volume, and unexpected situations in a fast-paced theme park environment

• Operate and monitor attractions in accordance with established safety procedure, policies, and operating standards
• Respond quickly and appropriately to operational changes, emergencies, and unexpected guest situations
• Work effectively as part of a team in a fast paced, high volume environment while maintaining attention to detail

• Maintain knowledge of menu items, ingredients, promotions, and restaurant procedures to assist guests with questions and recommendations
• Managed multiple tables simultaneously while maintaining accuracy, efficiency, and a positive guest experience
• Communicate effectively with guests, kitchen staff, bartenders, and management to ensure accurate and timely service