April Bennet-DeLong
St. Louis,MI
Summary
Adept Medical Billing and Coding Specialist from DeVry University Online, I excel in customer relations and documentation management, enhancing client satisfaction and streamlining processes. My proactive problem-solving skills and commitment to quality assurance have significantly improved service delivery, evidenced by a notable increase in efficiency and client trust. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Medical-billing-and-coding-specialist
DeVry University Online
11.2023 - Current
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Maintained current understanding of market conditions, compliance standards and best practices.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
Education
Associate of Arts - Medical Billing And Coding And Health Information
DeVry University
Chicago, IL06.2024
Bachelor of Arts - Exercise And Sports Sciences & Recreational Mgmt
Spring Arbor University
Spring Arbor, MI06.2007
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
Timeline
Medical-billing-and-coding-specialist
DeVry University Online
11.2023 - Current
Associate of Arts - Medical Billing And Coding And Health Information
DeVry University
Bachelor of Arts - Exercise And Sports Sciences & Recreational Mgmt
Spring Arbor University
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