April Boone

• Manage the full lifecycle of 14,000+ hardware and 30,000 software assets using ServiceNow HAM Pro and SAM Pro, ensuring accurate inventory and entitlement tracking

• Maintain license compliance and support audits through detailed analysis of asset, contract, and usage data

• Collaborate with procurement, finance, and technical teams to reconcile purchase orders, resolve discrepancies, and support renewals

• Generate reports and documentation to support cost optimization, compliance, and leadership decision-making

• Improve IT asset management processes by identifying gaps, standardizing data, and enhancing system accuracy

• Led software retirement projects, coordinating with IT teams to ensure accurate decommissioning, and inventory updates.

• Provided training and guidance to IT staff and end-users on software asset end of life procedures

• Initiated and tracked EOL software tickets, collaborating with IT teams to retire legacy applications and maintain accurate asset records.

• Managed IT Mobile Device Management for the U.S. Census Bureau LMS Division, supporting a national inventory of 500,000+ devices and HSPD-12 ID cards

• Investigated lost, missing, and stolen assets through a ticketing queue, coordinating with national and local IT teams to resolve cases efficiently

• Reconciled inventory and shipment records using BMC Remedy Case Management and a federal asset repository, ensuring accurate asset tracking

• Managed the full lifecycle of 50,000+ IT assets globally including receiving, deployment, transfers, and disposal, ensuring accurate financial and operational tracking.

• Monitored and maintained data center network assets, focusing on data quality, maintaining high data quality and accuracy within the enterprise asset repository.

• Performed hardware research and data analysis to support inventory decisions, lifecycle planning, and financial reconciliation.

• Developed Tableau dashboards to track monthly inventory goals across global sites, improving visibility, accountability, and reporting for stakeholders.

• Performed physical and system audits, reconciling discrepancies between on-hand inventory and asset databases

• Resolved ServiceNow requests related to asset changes, moves, and decommissions in compliance with lifecycle standards

• Financially received and approved hardware purchases using SAP Ariba, ensuring alignment between procurement and asset records

• Maintained vendor relationships related to asset intake, returns, and disposal processes, ensured contractor costs are accurate

• Processed hardware requests, moves, changes, and retirements through ITSM tools, resolving incidents and service requests efficiently.'

• Led a cross-functional team managing asset returns, deployments, and logistics in support of the U.S. Department of Homeland Security, adhering to government security and compliance standards.

• Planned and coordinated daily transportation routes to support asset pickups, deliveries, and returns across multiple government locations.

• Oversaw inventory accuracy for 70K+ government-owned IT assets, ensuring compliance with federal asset management policies.

• Collaborated with IT teams on enterprise-wide hardware refresh initiatives, ensuring seamless end-user deployments and proper end-of-life processing.

• Maintained asset records and resolved lifecycle issues through BMC Remedy, supporting audit readiness and compliance.

• Developed and enforced standardized processes to reduce equipment loss and meet or exceed contractual SLA requirements.

• Delivered ad hoc and recurring reports on receiving, inventory, and end-of-life status for leadership and audit support.

• Led a cross-functional team managing asset returns, deployments, and logistics in support of the U.S. Department of Homeland Security, adhering to government security and compliance standards.

• Planned and coordinated daily transportation routes to support asset pickups, deliveries, and returns across multiple government locations.

• Oversaw inventory accuracy for 70K+ government-owned IT assets, ensuring compliance with federal asset management policies.

• Collaborated with IT teams on enterprise-wide hardware refresh initiatives, ensuring seamless end-user deployments and proper end-of-life processing.

• Maintained asset records and resolved lifecycle issues through BMC Remedy, supporting audit readiness and compliance.

• Developed and enforced standardized processes to reduce equipment loss and meet or exceed contractual SLA requirements.

• Delivered ad hoc and recurring reports on receiving, inventory, and end-of-life status for leadership and audit support.