Heather Hoskins
Shelby,OH
Summary
Accomplished IT professional with 15 years of experience in the healthcare and banking environments, advocating for customers and building long-term relationships with key individuals. Capable of adapting to ever-changing environments and remaining calm under pressure enabling tasks to be completed within tight deadlines. Skilled at leading projects through to completion and working directly with customers; quickly identify solutions that align with policies and help customers. Driven to succeed and learn new tasks rapidly, helping ensure business goals are met and exceeded.
Overview
18
18
years of professional experience
Work History
IT Asset Management Analyst
Citizens Bank Through The Computer Merchant
01.2023 - Current
- Implemented innovative process improvements that streamlined workflow, increased productivity levels within the team while maintaining high-quality standards of work output. Taking reclamations from over 900 to an average of 150 in 6 months.
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices, ensuring continuous improvement in service delivery for clients.
- Supported business development efforts by providing expert analytical support during client presentations and meetings, helping secure new contracts with prospective clients successfully.
- Improved asset allocation by regularly monitoring and adjusting investments to meet specific financial goals.
- Partnered with internal stakeholders to identify areas for operational improvement and implement strategic initiatives that enhanced overall team performance and client satisfaction levels.
- Created and maintained precise and accurate models, charts and reports.
- Developed financial projections and forecasts to guide investment decisions.
IS Hardware Asset Analyst
OhioHealth Mansfield and Shelby Hospitals
01.2015 - 01.2022
- Maintained and supported the lifecycle of over 40,000 devices, served as a liaison between field support, management, and asset management, improved asset inventory accuracy, built top-performing teams, secured proper equipment, trained new associates, created a searchable database for IT equipment, reduced printing costs system-wide by $300K+.
- Assisted in creating an efficient due diligence process for potential acquisitions, minimizing risks associated with new investments.
- Supported the successful implementation of new asset management software by serving as a subject matter expert during planning and execution phases.
- Collaborated with cross-functional teams to optimize asset allocation, maximizing returns on investments.
- Enhanced investment strategies with the implementation of advanced data analytics tools and techniques.
Administrative Assistant for IT / Secretary for Security and IT
OhioHealth
01.2011 - 01.2015
Customer Service Representative
OhioHealth
01.2009 - 01.2011
Secretary for Food and Nutrition Department
OhioHealth
01.2007 - 01.2009
Education
Bachelor of Science in Behavioral Science -
University of Arizona
Tucson, AZSkills
- Communication
- Troubleshooting
- Relationship Building
- Conflict Resolution
- Hardware Asset Management
- Accounts Payable
- Process Improvement
- Inventory Management
- Project Management
- Vendor Management
- Software Asset Management
- Service Now
- Workday
- PeopleSoft
- Kronos
- Microsoft Office Suite
- SCCM
- CMDB
Timeline
IT Asset Management Analyst
Citizens Bank Through The Computer Merchant
01.2023 - Current
IS Hardware Asset Analyst
OhioHealth Mansfield and Shelby Hospitals
01.2015 - 01.2022
Administrative Assistant for IT / Secretary for Security and IT
OhioHealth
01.2011 - 01.2015
Customer Service Representative
OhioHealth
01.2009 - 01.2011
Secretary for Food and Nutrition Department
OhioHealth
01.2007 - 01.2009
Bachelor of Science in Behavioral Science -
University of Arizona
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