Summary
Dependable retail sales professional with experience in dynamic and diverse environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Reliable and successful at promoting customer loyalty, satisfaction and purchases with diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
37
37
years of professional experience
Work History
Petsitter
Rover.com
03.2023 - Current
- Developed strong relationships with clients, leading to repeat business and recommendations from satisfied customers.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Reduced client anxiety regarding pet separation during vacations or work-related travel by providing regular photo updates showcasing animals'' well-being and happiness.
- Prepared food and water following instructions from pet owners.
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
- Communicated professionally with pet owners via phone, email, and text.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Gave medication to pets following guidelines from owners.
Retail Sales Associate
Yolanda Voss Fashion Gallery
07.1999 - 08.2003
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed strong rapport with customers and created positive impression of business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Managed cash register after end of shift to balance and record accurate transactions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Self Employed
Pawsitive Vibes
Columbia, MD
05.1987 - 02.2023
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Administered medications as needed under veterinarian guidance, maintaining the health of pets in my care.
- Handled emergency situations calmly and effectively by communicating with veterinarians or pet owners immediately when necessary.
- Supported positive behavior reinforcement training methods during walks or playtime sessions for better pet obedience outcomes.
- Exercised animals regularly with walks and rigorous play activities.
- Provided daily physical exercise, mental stimulation and socialization to keep pets healthy and ward off unwanted behavior.
- Identified potential signs of aggression and anxiety in pets and took necessary steps to minimize any risks.
- Implemented positive reinforcement training techniques to help pets learn proper behaviors.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Cared for sick or injured animals by seeking out veterinary care and notifying owners.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
Education
Art Education (Graphic Design, Painting, Drawing)
High School Diploma - Art Education, Internet/Web, Special Education
05.1992
Skills
- Teamwork and Collaboration
- Engaging with Diverse Customers
- Building Customer Loyalty
- Positive Customer Engagement
- Strong Communication and Interpersonal Skills
- Adaptable and Flexible
- Flexible Hours
- Safety and Cleanliness Standards
- Merchandising and Display
- Product Knowledge
- Leadership
- Goal-Driven
- Independent Judgement
- Compassionate Care
- Animal Observations
- Emergency Situations
- Illness and Injury Detection
Music, Creative Writing, Photography, Petsitting.
My lifelong passions and the work I have been a part of for decades. I love to care for animals any chance I get.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Petsitter - Rover.com
03.2023 - Current
Retail Sales Associate - Yolanda Voss Fashion Gallery
07.1999 - 08.2003
Self Employed - Pawsitive Vibes
05.1987 - 02.2023
Howard Community College - , Art Education (Graphic Design, Painting, Drawing)
Atholton High School - High School Diploma , Art Education, Internet/Web, Special Education