April Breeze
Experienced Office Assistant
'Ewa Beach,HI
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
2020
2020
years of professional experience
Work History
Front Office Assistant
McLeod, Everett, & Associates, PLC
2020 - 2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Performed wide-ranging administrative, financial and service-related functions.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Supported staff members with administrative tasks, improving productivity across various departments.
- Volunteered to help with special projects of varying degrees of complexity.
Office Assistant
Dr. John Gunn Oral & Maxillofacial Surgery Specialist
01.2019 - 01.2020
- Upheld office schedule to ensure day-to-day business needs were met.
- Provided exceptional customer service by appropriately answering client concerns, forwarding messages and confirming appointments as necessary.
- Ensured all current patient information was updated and collected appropriately according to organization and industry standards.
- Managed patient schedule while greeting and rooming patients.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
Customer Experience Associate
Military Clothing and Sales Exchange
01.2018 - 01.2019
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained an up-to-date knowledge of company offerings in order to provide relevant recommendations based on client needs.
- Facilitated seamless transactions by guiding customers through the purchasing process while addressing any concerns or questions raised along the way.
- Worked flexible schedule and extra shifts to meet business needs.
Allied Trades Specialist (Metal Worker)
U.S. Army Bravo Company 426th and Bravo Troop 2nd Calvary Regiment
01.2006 - 01.2016
- Ten years of experience in completing daily tasks using Microsoft Word, Excel and Powerpoint.
- Introduced, trained and assisted other employees from a different company in areas of welding and fabrication.
- Fabricated and installed over 1,000 significant projects, with reported 100% customer service excellence.
- While deployed in support of operation enduring freedom, worked with a six-person team of peers to complete over 100 transactions with successful results for the people of Afghanistan.
Education
Bachelor of Science - Criminal Justice
University of Maryland Global College
Adelphi, Maryland05-2024
Associate of Arts - General Education
University of Maryland Global College
Adelphi, Maryland05-2019
Bachelor of Science - Public Management
Austin Peay University
Fort Campbell, KentuckyCriminal Justice
University of New Mexico
Gallup, New Mexico07-2006
Skills
- Effective problem resolution
- Team leadership
- Effective team contributor
- Project oversight expertise
- Detail-oriented organization
- Welcoming attitude
- Enthusiastic contributor
- Transparent interactions
- Attention to detail
Timeline
Office Assistant
Dr. John Gunn Oral & Maxillofacial Surgery Specialist
01.2019 - 01.2020
Customer Experience Associate
Military Clothing and Sales Exchange
01.2018 - 01.2019
Allied Trades Specialist (Metal Worker)
U.S. Army Bravo Company 426th and Bravo Troop 2nd Calvary Regiment
01.2006 - 01.2016
Criminal Justice
University of New Mexico
Front Office Assistant
McLeod, Everett, & Associates, PLC
2020 - 2023
Bachelor of Science - Criminal Justice
University of Maryland Global College
Associate of Arts - General Education
University of Maryland Global College
Bachelor of Science - Public Management
Austin Peay University