APRIL Brown
Experienced Professional
Detroit,MI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
Work History
Licensed Real Estate Agent
EXP REALTY
Troy, Michigan
08.2020 - Current
- Schedule property showings and facilitate tours
- Create legal documents and prepare signings
- Address all real estate concerns for clients and customers
- Provide exceptional client services
Casino Gaming Dealer
MOTOR CITY CASINO HOTEL
Detroit, Michigan
12.2018 - 07.2021
- Dealt table games
- Provided exceptional guest service
- Performed monetary transactions
- Protect monetary assets
Technical Specialist
KELLY SERVICES - APPLE
Detroit, Michigan
08.2018 - 12.2019
- Provided extensive technical support for mobile devices
- Provided exceptional customer service
- Scheduled repair appointments
- Developed strong, positive customer relationships
Executive Service Assistant
INSPIRATIONS MAGAZINE
Durham, North Carolina
08.2016 - 08.2018
- Schedule meetings, interviews and travel
- Maintain Outlook calendar for efficiency
- Create presentations
- Provide telephone support to advertisers
- Facilitate meetings
- Write, proofread and edit engaging stories and product reviews
Technical Service Agent
ADECCO – KODAK ALARIS
Durham, North Carolina
06.2015 - 01.2017
- Performed troubleshooting of Network connectivity and setup
- Resolved Hardware issues
- Remotely ensured machines were communicating with remote server
- Tracked and resubmitted/rerouted online photo orders
Customer Service/Tech Suppport Manager
SYKES ENTERPRISES
Denver, Colorado
05.2010 - 07.2015
- Managed a team of 30 agents
- Performed QA scoring and performance reviews
- Planned and facilitated 1-on1 and team meetings
- Provided support and coaching over 300 customer service agents
- Handled escalated calls
- Met with client executives to evaluate sales strategies
- Coached and trained CSRs, learners and coaches
Education
Bachelor of Science - Psychology
Regent University
Virginia Beach, VA 08.2019 - Current
Associate of Science - Information Technology
University of Phoenix
Tempe, AZ 08.2006 - 06.2008
Certificate of Transcription - Administrative Assistance And Secretarial Science
Detroit Institute of Careers
Detroit, MI 06.1993 - 02.1994
Skills
Effective Communicationundefined
Timeline
Licensed Real Estate Agent
EXP REALTY
08.2020 - Current
Bachelor of Science - Psychology
Regent University
08.2019 - Current
Casino Gaming Dealer
MOTOR CITY CASINO HOTEL
12.2018 - 07.2021
Technical Specialist
KELLY SERVICES - APPLE
08.2018 - 12.2019
Executive Service Assistant
INSPIRATIONS MAGAZINE
08.2016 - 08.2018
Technical Service Agent
ADECCO – KODAK ALARIS
06.2015 - 01.2017
Customer Service/Tech Suppport Manager
SYKES ENTERPRISES
05.2010 - 07.2015
Associate of Science - Information Technology
University of Phoenix
08.2006 - 06.2008
Certificate of Transcription - Administrative Assistance And Secretarial Science
Detroit Institute of Careers
06.1993 - 02.1994
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