APRIL Brown
Experienced Professional
Detroit,MI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
Work History
Licensed Real Estate Agent
EXP REALTY
Troy, Michigan
2020.08 - Current
- Schedule property showings and facilitate tours
- Create legal documents and prepare signings
- Address all real estate concerns for clients and customers
- Provide exceptional client services
Casino Gaming Dealer
MOTOR CITY CASINO HOTEL
Detroit, Michigan
2018.12 - 2021.07
- Dealt table games
- Provided exceptional guest service
- Performed monetary transactions
- Protect monetary assets
Technical Specialist
KELLY SERVICES - APPLE
Detroit, Michigan
2018.08 - 2019.12
- Provided extensive technical support for mobile devices
- Provided exceptional customer service
- Scheduled repair appointments
- Developed strong, positive customer relationships
Executive Service Assistant
INSPIRATIONS MAGAZINE
Durham, North Carolina
2016.08 - 2018.08
- Schedule meetings, interviews and travel
- Maintain Outlook calendar for efficiency
- Create presentations
- Provide telephone support to advertisers
- Facilitate meetings
- Write, proofread and edit engaging stories and product reviews
Technical Service Agent
ADECCO – KODAK ALARIS
Durham, North Carolina
2015.06 - 2017.01
- Performed troubleshooting of Network connectivity and setup
- Resolved Hardware issues
- Remotely ensured machines were communicating with remote server
- Tracked and resubmitted/rerouted online photo orders
Customer Service/Tech Suppport Manager
SYKES ENTERPRISES
Denver, Colorado
2010.05 - 2015.07
- Managed a team of 30 agents
- Performed QA scoring and performance reviews
- Planned and facilitated 1-on1 and team meetings
- Provided support and coaching over 300 customer service agents
- Handled escalated calls
- Met with client executives to evaluate sales strategies
- Coached and trained CSRs, learners and coaches
Education
Bachelor of Science - Psychology
Regent University
Virginia Beach, VA 2019.08 - Current
Associate of Science - Information Technology
University of Phoenix
Tempe, AZ 2006.08 - 2008.06
Certificate of Transcription - Administrative Assistance And Secretarial Science
Detroit Institute of Careers
Detroit, MI 1993.06 - 1994.02
Skills
Effective CommunicationGreat attention to detailQuick StudyProfessional
Effective Problem Solver
Timeline
Licensed Real Estate Agent
EXP REALTY
2020.08 - Current
Bachelor of Science - Psychology
Regent University
2019.08 - Current
Casino Gaming Dealer
MOTOR CITY CASINO HOTEL
2018.12 - 2021.07
Technical Specialist
KELLY SERVICES - APPLE
2018.08 - 2019.12
Executive Service Assistant
INSPIRATIONS MAGAZINE
2016.08 - 2018.08
Technical Service Agent
ADECCO – KODAK ALARIS
2015.06 - 2017.01
Customer Service/Tech Suppport Manager
SYKES ENTERPRISES
2010.05 - 2015.07
Associate of Science - Information Technology
University of Phoenix
2006.08 - 2008.06
Certificate of Transcription - Administrative Assistance And Secretarial Science
Detroit Institute of Careers
1993.06 - 1994.02