April Brown
Summary
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results with a background in resolving complaints, improving client experience, and developing organizational relations. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
15
15
years of professional experience
Work History
Coordinated Entry Specialist (CAM)
Wayne Metropolitan Community Action Agency
10.2023 - Current
- Provided trauma-informed care to help create safety for homeless households
- Initiated exploration of alternative options to divert clients from emergency shelter
- Completed client intakes and assessments to help determine level of vulnerability
- Corrected widespread data errors
- Created plans to help prevent widespread data errors
- Trained new staff for accuracy and efficiency
Senior Home Care Provider
Franklin Wright Settlements
04.2021 - Current
- Provide Social Services and personal care
- Perform cleaning, shopping, and meal prep services
- Remain compliant with required training and certifications
Licensed Real Estate Agent
EXP Realty
08.2020 - Current
- Schedule property showings and facilitate tours
- Create legal documents and prepare signings
- Address all real estate concerns for clients and customers
- Provide exceptional client services
Casino Gaming Dealer
Motor City Casino Hotel
12.2018 - 07.2021
- Dealt table games
- Provided exceptional guest service
- Performed monetary transactions
- Protected monetary assets
Technical Specialist
Kelly Services - Apple
08.2018 - 12.2019
- Provided extensive technical support for mobile devices
- Provided exceptional customer service
- Scheduled repair appointments
- Developed strong, positive customer relationships
Executive Service Assistant
08.2016 - 08.2018
Technical Service Agent
Inspirations Magazine
06.2015 - 01.2017
- Scheduled meetings, interviews, and travel
- Maintained Outlook calendar for efficiency
- Created presentations
- Provided telephone support to advertisers
- Facilitated meetings
- Wrote, proofread and edited engaging stories and product reviews
Technical Service Agent
Adecco – Kodak Alaris
06.2015 - 01.2017
- Provided support to field technicians
- Performed troubleshooting of network connectivity and setup
- Resolved hardware issues
- Remotely ensured machines were communicating with remote server
- Tracked and resubmitted/rerouted online photo orders
Customer Service/Tech Support Manager
Sykes Enterprises
05.2010 - 07.2015
- Managed a team of30 agents
- Performed QA scoring and performance reviews
- Planned and facilitated1-on-1 and team meetings
- Provided support and coaching to over300 customer service agents
- Handled escalated calls
- Met with client executives to evaluate sales strategies
- Coached and trained customer service representatives and coaches
Education
Bachelor of Science - Psychology
Regent University
Virginia Beach, Virginia05.2025
Associates of Science - Information Technology
University of Phoenix
Phoenix, Arizona06.2008
Skills
- Highly proficient int HMIS
- Experienced in overseeing the CAM Access Point
- Skilled as a Client services Manager
- Familiar with the processes of shelter from beginning to end
- Quick Learner
- Diplomacy
Timeline
Coordinated Entry Specialist (CAM)
Wayne Metropolitan Community Action Agency
10.2023 - Current
Senior Home Care Provider
Franklin Wright Settlements
04.2021 - Current
Licensed Real Estate Agent
EXP Realty
08.2020 - Current
Casino Gaming Dealer
Motor City Casino Hotel
12.2018 - 07.2021
Technical Specialist
Kelly Services - Apple
08.2018 - 12.2019
Executive Service Assistant
08.2016 - 08.2018
Technical Service Agent
Inspirations Magazine
06.2015 - 01.2017
Technical Service Agent
Adecco – Kodak Alaris
06.2015 - 01.2017
Customer Service/Tech Support Manager
Sykes Enterprises
05.2010 - 07.2015
Associates of Science - Information Technology
University of Phoenix
Bachelor of Science - Psychology
Regent University
Similar Profiles
SHAMA MOUNZERSHAMA MOUNZER
Chief Programs Officer at Wayne Metropolitan Community Action AgencyChief Programs Officer at Wayne Metropolitan Community Action Agency
Donetta LanierDonetta Lanier
Site Coordinator at Wayne Metropolitan Community Action AgencySite Coordinator at Wayne Metropolitan Community Action Agency
Zoë MortonZoë Morton
Coordinated Entry Specialist at Wayne Metropolitan Community Action AgencyCoordinated Entry Specialist at Wayne Metropolitan Community Action Agency