April Brown
Call,TX
Summary
Dynamic Supervisor at Servpro with a proven track record in enhancing team productivity and customer satisfaction. Skilled in training and mentoring, I implemented effective workflows and safety protocols, leading to significant cost savings and improved employee engagement. Committed to fostering professional development and achieving organizational goals.
Overview
7
7
years of professional experience
Work History
Medication Aide
Sabine Place
05.2022 - 02.2024
- Maintained a safe and clean environment by adhering to infection control protocols during medication administration.
- Achieved high levels of efficiency while distributing medications by organizing daily routines around individual patient schedules and needs.
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
Caregiver
Stonewood Senior Living
03.2021 - 01.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Supervisor
Servpro
03.2018 - 03.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
- Implemented cost-saving measures, significantly reducing operational expenses.
Supervisor
Coastline
03.2017 - 05.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Education
High School Diploma -
Newton High
Newton, TX07.2019
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Team building
- Safety protocols
Timeline
Medication Aide
Sabine Place
05.2022 - 02.2024
Caregiver
Stonewood Senior Living
03.2021 - 01.2022
Supervisor
Servpro
03.2018 - 03.2020
Supervisor
Coastline
03.2017 - 05.2018
High School Diploma -
Newton High