Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
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Annbrion Jones

Crowley,TX

Summary

Dynamic professional with a proven track record at Aveanna Healthcare, excelling in customer relations and team building. Adept at training and mentoring staff, enhancing service efficiency, and maintaining meticulous documentation. Recognized for strong leadership and reliability, consistently improving operational procedures to elevate client satisfaction and care quality.

Overview

4
4
years of professional experience

Work History

Medication Aide

Isle At Watercrest
Mansfield, Texas
05.2025 - Current
  • Administered medications accurately according to physician prescriptions and facility protocols.
  • Monitored patient responses to medications and reported any adverse effects promptly.
  • Maintained cleanliness and organization of medication storage areas and carts.
  • Assisted nursing staff with daily care routines and medication management tasks.
  • Documented medication administration in patient records following established guidelines.
  • Ensured compliance with safety standards during medication handling and administration processes.
  • Prepared and distributed medications according to physician's instructions using appropriate techniques and procedures.
  • Monitored patient vital signs such as temperature, pulse rate and blood pressure.
  • Ensured that all controlled substances are appropriately secured at all times according to state regulations.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Maintained medication stock and cleaned patient rooms and equipment.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Observed patients for adverse reactions to medications or treatments.
  • Performed routine inventory control checks of drugs stored in unit drug boxes or carts.
  • Verified the identity of the patient receiving medication prior to administration.

Amazon Delivery Driver

Havilon LLC
Fort Worth, TX
01.2022 - 02.2025
  • Received daily delivery instructions and route assignments from dispatch.
  • Inspected the delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Adhered to all applicable traffic laws while driving a delivery vehicle.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Responded promptly to emergency situations involving vehicles or personnel on the roadways.
  • Cleaned the interior and exterior of the delivery vehicle at the end of the shift as needed.
  • Reported mechanical issues with the delivery vehicle to the supervisor in a timely manner.
  • Performed pre-trip inspections of the delivery vehicle according to company guidelines.
  • Delivered goods in a timely fashion while adhering to speed limits, and other traffic regulations.
  • Monitored fuel levels throughout the shift and refueled when necessary.
  • Drove safely in all weather conditions, including rain, snow, sleet, and ice.
  • Checked tires for proper inflation before leaving on each route.
  • Transported and safely delivered items to prevent damage or loss.
  • Handled merchandise in accordance with product handling standards.
  • Handled customer service complaints with the utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Obey traffic laws and follow established traffic and transportation procedures.

Client Services Supervisor

Aveanna Heathcare
Dallas, TX
08.2023 - 06.2024
  • Developed and implemented policies and procedures to improve customer service efficiency.
  • Trained new staff on company policies, procedures, and customer service techniques.
  • Monitored customer feedback and responded promptly to complaints or issues.
  • Maintained a high level of professionalism in all interactions with clients and colleagues alike.
  • Assigned tasks to appropriate personnel based on their skill level, and availability.
  • Communicated schedule changes effectively throughout the organization when necessary.
  • Partnered with hiring managers to support recruiting and hiring activities.
  • Participated in the hiring process by conducting interviews and making hiring decisions.
  • Partnered with hiring managers to understand hiring needs and team dynamics.
  • Analyzed data regarding past recruiting efforts in order to develop effective strategies going forward.
  • Answered incoming calls and provided customer service.
  • Processed orders and payment transactions accurately and efficiently.
  • Maintained a positive attitude while dealing with difficult customers.

Operations Specialist

Aveanna Heathcare
Dallas, TX
05.2023 - 08.2023
  • Conducted regular reviews of operational procedures to ensure compliance with company standards.
  • Modified or improved filing systems or implemented new filing systems.
  • Performed filing duties including sorting incoming mail, maintaining filing system, and organizing documents.
  • Performed patient registration and filing duties, including checking in patients and filing medical records.
  • Answered incoming calls and provided customer service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Protected patients by observing strict HIPAA guidelines.

Caregiver

Mustang Creek Estates
Burleson, TX
06.2021 - 01.2022
  • Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Monitored vital signs including blood pressure, temperature and pulse rate.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Administered prescribed medications on a timely basis following care plan instructions.
  • Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
  • Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
  • Participated in team meetings regarding client progress or concerns raised by family members.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Respected the rights of each individual client while maintaining confidentiality of all personal information.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Followed safe lifting and transferring techniques to transport residents.
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.
  • Administered medications under physician direction following standard operating procedures.

Education

High School Diploma -

Lewisville High School
Lewisville, TX
06-2018

Skills

  • Customer relations
  • Research and due diligence
  • Marketing knowledge
  • Strong leadership
  • Task prioritization
  • Reliability
  • Team building
  • Interviewing skills
  • Record keeping
  • Professionalism
  • Training and mentoring
  • Documentation and recordkeeping

Accomplishments

  • promotion from an entry level position to a supervisor position and trained in Operations Manager position
  • graduated basic training and Advanced Individual Training program in the US Army
  • received a Best In Science award in high school within the entire category
  • received a Stole in Student Council for completing over 80 hours of volunteer work outside of school hours
  • received multiple cords in high school for completion of American Sign Language course, donating blood, active within Student Council, etc.

References

References available upon request.

Timeline

Medication Aide

Isle At Watercrest
05.2025 - Current

Client Services Supervisor

Aveanna Heathcare
08.2023 - 06.2024

Operations Specialist

Aveanna Heathcare
05.2023 - 08.2023

Amazon Delivery Driver

Havilon LLC
01.2022 - 02.2025

Caregiver

Mustang Creek Estates
06.2021 - 01.2022

High School Diploma -

Lewisville High School

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