April Bullen
Jackson,TN
Summary
Dedicated individual with personal knowledge and experience in overcoming addiction and prioritizing recovery. With 3+ years of sobriety and feel called to work with others who are in recovery. Personal and professional experience with conflict resolution, time management, organization, effective communication, and attention to detail. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Client Monitor
Jackson Area Council on Alcoholism and Drug Dependency
07.2024 - Current
- Monitored client interactions to ensure adherence to program guidelines and safety protocols.
- Coordinated with multidisciplinary teams to enhance client support services and interventions.
- Evaluated program effectiveness through regular assessments and feedback collection from participants.
- Led workshops focused on substance abuse prevention strategies for community outreach initiatives.
- Provided mental, emotional and physical support to clients using positive reinforcement.
- Developed strong rapport with clients, addressing any concerns or questions related to residential treatment in a compassionate manner.
Frontline Cook
Backyard BBQ
03.2023 - Current
- Observed and tested foods to determine if they had been cooked sufficiently, using methods such as tasting, smelling, and piercing them with utensils.
- Consulted with supervisory staff to plan menus, taking into consideration factors such as costs and special event needs.
- Inspected food preparation and serving areas to ensure observance of safe, sanitary food-handling practices.
- Seasoned and cooked food according to recipes and personal judgment and experience.
- Weighed, measured, and mixed ingredients according to recipes and personal judgment, using various kitchen utensils and equipment.
- Totaled checks, presented them to customers, and accepted payment for services.
- Stocked service stations with items such as ice, napkins, and straws.
Housekeeper
Surestay Plus
06.2022 - 03.2023
- Supervised work activities of cleaning personnel to ensure clean, orderly attractive rooms.
- Obtained list of vacant rooms to be cleaned immediately and list of prospective check-outs.
- Advised manager, desk clerk and admitting personnel of rooms ready for occupancy.
- Inventoried stock to ensure adequate supplies.
- Examined rooms, halls and lobbies to determine need for repairs, replacement of furniture or equipment and made recommendations to management.
- Recorded data concerning work assignments, personnel actions and timecards.
- Responded to written and telephone requests from guests.
- Investigated complaints regarding housekeeping service and equipment and took corrective action.
- Demonstrated use and maintenance of equipment.
Customer Service Sales Specialist
Perseus
03.2014 - 04.2016
- Checked to ensure that appropriate changes were made to resolve customers' problems.
- Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Recommended improvements in products, packaging, shipping, service, and billing methods and procedures to prevent future problems.
- Contacted customers to respond to inquiries and to notify them of claim investigation results and any planned adjustments.
- Resolved customers' service and billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
- Ordered tests that determined the causes of product malfunctions.
- Compared disputed merchandise with original requisitions and information from invoices, and prepared invoices for returned goods.
- Referred unresolved customer grievances to designated departments for further investigation.
- Determined charges for services requested, collected deposits and payments, and arranged for billing.
Education
High School Diploma -
Jackson Central Merry High School
Jackson, TNAssociates of Applied Sciences - undefined
Jackson State Community College
Jackson, TNSkills
- Emergency response
- Discipline
- Incident reporting
- Behavior management
- Conflict resolution
- Punctual and reliable
- Time management
- Trauma-informed care
Certification
Completion of Certified Peer Recovery Specialist Training 7/11/2025
Community Service
Served as the chapter president for Oxford House., Public speaking and engagement with recovery organizations such as JACOA, Aspell, etc.
Timeline
Client Monitor
Jackson Area Council on Alcoholism and Drug Dependency
07.2024 - Current
Frontline Cook
Backyard BBQ
03.2023 - Current
Housekeeper
Surestay Plus
06.2022 - 03.2023
Customer Service Sales Specialist
Perseus
03.2014 - 04.2016
Associates of Applied Sciences - undefined
Jackson State Community College
High School Diploma -
Jackson Central Merry High School
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