April Burival
O'Neill,NE
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Cargill
11.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained prompt payment on customer accounts.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Photographer
April Marie Photography
05.2019 - Current
- Photographed high-quality images for various print and digital projects.
- Digitally edited photos to enhance appearance.
- Planned and prepared for on-location and studio shoots.
- Edited, toned, captioned and uploaded photographs for publication.
- Selected and set up appropriate props, backdrops and lighting.
Education
High School Diploma -
O'Neill Public Jr-Sr Highschool
O'Neill, NE05.2008
Skills
- Microsoft Excel
- Microsoft Word
- Report Creation
- Microsoft PowerPoint
- Active Listening
- Customer Service
- Time Management
- Microsoft Outlook
- Understanding Customer Needs
- Issue and Complaint Resolution
- Computer Proficiency
- Cultural Sensitivity
Timeline
Customer Service Representative
Cargill
11.2021 - Current
Photographer
April Marie Photography
05.2019 - Current
High School Diploma -
O'Neill Public Jr-Sr Highschool