April Burton
Valparaiso,IN
Summary
Problem Solving/ Identifies and analyzes problems. Weighs relevance and accuracy of information, generates and evaluates alternative solutions, makes sound recommendations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Extractor Clerk
US Department of the Treasury
03.2021 - 06.2023
- Duties include: opening and inspecting mail, expediting sorted mail to their different locations and delivering mail to assigned locations for pick up
- Expert on policy and procedures
- When working Front Desk Security in Extraction
- Providing technical guidance to New Employees, including sorting and delivering mail to assigned locations
- Expert on policy and procedures when reworking medical documents including IRP, ACA and delivering reworked medical documents to assigned departments.
Information Technology Specialist
US Census Bureau
12.2019 - 12.2020
- Expert on Policy and Procedures in IT Support department
- Duties include: Provided IT assistance to Emunerators including unlocking Ipads and Iphones when in the field and home
- Experience in Airwatch Agent, Workspace O e, Decennial Applicant Personal and Payroll(DAPPS), ADM accounts, Account Admin Console, Inventory Technology Management Systems (ITMS), Citric Directory, and the Office suite
- Expert in Admin Department including policies and procedures for hiring new employees
- Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.
Passenger Service Agent
Lyft
10.2018 - 10.2018
- Greeted passengers and provided boarding instructions
- Duties include: Attending to and responding to passengers in a friendly manner, maintaining a clean and presentable vechile, picking up passengers from the location shown in the app and assisting with luggage in a timely manner.
Material Line Leader
LSC Communicatios
11.2015 - 09.2018
- Provided technical guidance to mew employees using handbooks, catalogs, and publications
- Expert on policy and procedures, including safety and supply of equipment for workers
- Familiar with shipping system and am able to suggest solutions for repair or replacement equipment.
Customer Service Representative
Internal Revenue Service, IRS
06.2023 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes Assisting taxpayers with taxes that may be owed to the taxpayers. Sending documents to taxpayers to help understand and return in a timely manner
- Handled escalated calls efficiently, finding listening to taxpayers and understand what when to be done to a income tax completed.
- Responded to customer requests for tax and information.
Education
Certification - Early Childhood Education
Tacoma Community College
Tacoma, WASkills
- Customer satisfaction
- Billing and invoicing
- Schedule and calendar management
- Spreadsheet development
- Problem-solving abilities
- Customer Service
- Data Entry
- Critical Thinking
- Active Listening
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Complaint Handling
- Complaint resolution
- Payment Processing
- Client Relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call Center Operations
- Microsoft Outlook
- Scheduling
- Follow-up skills
- Call Management
- Product Knowledge
- Paperwork Processing
- Appointment Scheduling
- Order Processing
- Team Development
- Documentation
- Administrative Support
- Microsoft Office Suite
- Microsoft PowerPoint
- Data Collection
- Prioritization
- Staff Training
- Technical Support
- Quality Control
- Clerical Support
- Filing
- Multi-line phone talent
- Account updating
- Research
- Reading Comprehension
- Spreadsheets
- Office equipment proficiency
Accomplishments
Certificates in completing regulations in test for harrament on the job training classes
References
- Carolyn Johnson, 816-499-5196
- Mary Parks, 816-405-9635
- Albert. Wiltfong, 816-200-8137
- Karla Berry, 417-569-9314
- Pamela Humphrey, 816-499-5335
Certification
- ACE - Adobe Certified Expert, Photoshop
- Area of certification Training - Timeframe
- MCAS - Microsoft Certified Application Specialist
Timeline
Customer Service Representative
Internal Revenue Service, IRS
06.2023 - 10.2023
Extractor Clerk
US Department of the Treasury
03.2021 - 06.2023
Information Technology Specialist
US Census Bureau
12.2019 - 12.2020
Passenger Service Agent
Lyft
10.2018 - 10.2018
Material Line Leader
LSC Communicatios
11.2015 - 09.2018
Certification - Early Childhood Education
Tacoma Community College
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