April Castillo
Round Lake,IL
Summary
I want to continue to grow, and learn new long term career goals. I enjoy learning and working with the public. Accomplishments I have many job duties, I am always willing to go above and beyond for my patients and my co- workers. I am CPR certified and Current with my Certification for Medical Assistant
Overview
11
11
years of professional experience
Work History
Insurance Specialist
AbbVie
Remotely
04.2022 - Current
- Researched and resolved routine and complex issues.
- Processed eligibility and benefits verification and authorization requests.
- Maintained confidentiality of patient finances, records and health statuses.
- Utilized Salesforce and webtools to document and track customer account details.
- Communicated verification and authorization status updates with prior auth department to facilitate decision-making for patient admissions and insurance coverage.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Acted as subject matter expert, answering internal and external questions and inquiries.
Medical Assistant
Northwestern
10.2018 - 12.2022
- Assist in minor procedures
- Venipuncture
- Immunizations
- Prior Authorizations
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms and allergies.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Taught patients about medications, procedures and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Verified appropriate lab couriers picked up collected lab specimens.
Medical Assistant
Regency Medical Center
04.2014 - 10.2018
- Triage phone calls
- CPT/ICD 10 billing for patients labs
- Venipuncture
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Verified appropriate lab couriers picked up collected lab specimens.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Medical Assistant
Deerbrook Medical Associates
11.2011 - 04.2014
- Assist in minor procedures
- Prep patients for procedures
- Venipuncture
- Immunizations
- Room patients
- Document medical history
- Review test result’s with patients
- Measure accurate vital signs
- Prior Authorizations
- Sterile tray set up
Education
Medical assistant certification - undefined
10.2011
Skills
- Phlebotomy
- Venipuncture
- EMR systems
- Phone Triage
- Prior Auths with Insurance companies
- Care plans
- Scheduling
- Administrative tasks
- Practice Hippa
- Financial Needs
- Form Completion and Submission
- Healthcare Common Procedure Coding System (HCPCS)
- Call Triaging
- Customer Care
- Benefits Verifications
- Regulatory Compliance Understanding
- Insurance Knowledge
- Quality Assurance Requirements
- Call Center Customer Service
Timeline
Insurance Specialist
AbbVie
04.2022 - Current
Medical Assistant
Northwestern
10.2018 - 12.2022
Medical Assistant
Regency Medical Center
04.2014 - 10.2018
Medical Assistant
Deerbrook Medical Associates
11.2011 - 04.2014