Emily De La O
Customer Service / Medical
Chandler,AZ
Summary
To Acquire a challenging and rewarding position where I can exercise my skills and experience.
Overview
17
17
years of professional experience
1
1
Certification
1
1
Language
Work History
Insurance Specialist
Mckesson
10.2019 - 03.2023
- Verify Insurance Coverage
- Contact Insurance Agencies
- Obtain PA / Appeal info for providers
- Outbound calls
Customer Service Representative
Mckesson
09.2016 - 10.2018
- Faxes
- Transfer calls to correct dept
- Create Profiles for Patients
- Inbound calls
- Answer general questions regarding medication / program that I was assigned to, Stocking store for grand opening
- Cleaning
- Inventory
Patient Service Representative
Triwest
03.2016 - 08.2016
- Making Dr Appointments for Veterans
- Faxing / Inputting appointment verifications
- Incoming – Outgoing calls
Customer Service Representative / Router / Dispatcher
Logisticare Solutions Call Center
10.2012 - 10.2015
- Dispatching high volume of patients for ambulatory services
- TCI / PCS / ABN- Collecting Medical Necessity Forms
- Incoming / Outgoing calls
- Verifying Insurance / coverage / work with varies insurances
- Setting up transportation for patients via taxi and ambulances
Lead Customer Service Representative
Circle K
05.2008 - 05.2011
- Customer Service
- Cashier
- Stocking / Inventory
- Cleaning
- Caregiver for Family Member
- Shamrock Towing
- Customer Service, Filing 30 day notices with Police Station
- Data Entry
Cashier
Wal-Mart Supercenter
11.2005 - 08.2006
Education
Graduate - undefined
Carrington College
Attendance / Graduate - undefined
RMA Certified - undefined
2011
Skills
- Injection and Phlebotomy
- Appointing / Patient Scheduling and Charting
- Rooming Patient / Obtaining Vitals
- Urinalysis / Pregnancy / Strep Throat / Covid Testing
- Microsoft Office / Excel / Power Point
- Faxing
- Multi-tasking Office Work
- Receiving Payments / Cashier
- Insurance Verification
- Obtaining PA / Appeal information for providers
- Incoming / outgoing calls
- Insurance Knowledge
- Customer Care
Certification
Ear Lavage
EKG’s
HIPPA and OSHA Certified
References
References will be furnished upon request
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteImportant To Me
Work-life balance4-day work weekHealthcare benefitsFlexible work hoursWork from home optionPaid sick leaveCareer advancementCompany CulturePersonal development programsTimeline
Insurance Specialist
Mckesson
10.2019 - 03.2023
Customer Service Representative
Mckesson
09.2016 - 10.2018
Patient Service Representative
Triwest
03.2016 - 08.2016
Customer Service Representative / Router / Dispatcher
Logisticare Solutions Call Center
10.2012 - 10.2015
Lead Customer Service Representative
Circle K
05.2008 - 05.2011
Cashier
Wal-Mart Supercenter
11.2005 - 08.2006
Graduate - undefined
Carrington College
Attendance / Graduate - undefined
RMA Certified - undefined
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