ALYCIA LANDSPERGER
Columbia,MO
Summary
Dynamic Phlebotomy Specialist II at American Red Cross Blood Services, adept in venipuncture and patient relations. Enhanced specimen handling accuracy and reduced patient wait times through innovative process improvements. Recognized for exceptional teamwork and communication skills, fostering a collaborative environment that elevated patient care and operational efficiency.
Overview
6
6
years of professional experience
Work History
Phlebotomy Specialist II
American Red Cross Blood Services
Colu, MO
08.2001 - 12.2005
- Promoted positive interactions between patients and other healthcare professionals through professional courtesy and effective communication skills.
- Acted as a liaison between laboratory staff and other healthcare providers, ensuring timely communication of critical test results.
- Collaborated with interdisciplinary healthcare team to ensure accurate patient identification and specimen labeling.
- Provided support to colleagues during high-volume periods or challenging cases, fostering a positive team environment.
- Performed venipuncture using various techniques including straight needle, butterfly needle, syringe methods to accommodate diverse patient needs.
- Built strong relationships with patients through clear communication and empathetic care during blood draws.
- Updated patient records accurately, contributing to better overall continuity of care for each individual.
- Increased accuracy in specimen handling by following strict protocol for centrifugation, aliquoting, and storage procedures.
- Reduced patient wait times by implementing an effective patient flow system within the lab.
- Implemented inventory management system that reduced waste while maintaining adequate supplies at all times.
- Identified areas of opportunity for process improvements, leading to more streamlined operations within the lab setting.
- Demonstrated excellent manual dexterity during blood draws, ensuring minimal discomfort for patients throughout the procedure.
- Consulted with physicians regarding appropriate specimen types needed for diagnostic testing purposes as necessary.
- Assisted in training new staff members on proper phlebotomy techniques, resulting in a more skilled workforce.
- Enhanced patient experience by providing compassionate and efficient blood collection services.
- Utilized electronic medical record systems effectively for accurate documentation of all phlebotomy procedures performed on patients.
- Maintained a clean and safe work environment, adhering to infection control protocols and best practices.
- Participated in quality improvement initiatives, enhancing laboratory efficiency and safety measures.
- Streamlined the phlebotomy process for improved turnaround times and increased productivity.
- Participated in continuing education programs to stay updated on the latest phlebotomy techniques and best practices.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Verified patients' identification for proper sample collection.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Verified proper storage and transportation of specimens to laboratories.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Assisted in training and onboarding new phlebotomists.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Reviewed and processed requisitions for laboratory tests.
- Monitored supply levels and placed orders for laboratory supplies.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Participated in quality assurance and competency assessment initiatives.
- Performed laboratory tests to assist physicians in diagnosis.
- Provided guidance and support to laboratory personnel.
- Developed and implemented strategies to improve phlebotomy processes.
- Handled insurance verification tasks using Software and Software to validate patient insurance information.
Day Manager
Tiger Conoco
Columbia, MO
06.2000 - 07.2002
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
- Managed cash handling procedures, ensuring accurate accounting of all transactions during shifts.
- Negotiated vendor contracts for optimal pricing on goods sold within the store while maintaining strong professional partnerships with suppliers.
- Enhanced customer satisfaction by efficiently addressing and resolving complaints and concerns.
- Trained new employees on company policies, procedures, and best practices, contributing to a skilled workforce prepared for success.
- Boosted team morale with effective communication and motivational strategies.
- Facilitated smooth shift transitions by effectively delegating tasks and communicating vital information between teams.
- Streamlined daily operations for increased efficiency, implementing detailed schedules and task lists.
- Provided outstanding customer service, leading to an increase in return customers and positive feedback ratings.
- Implemented promotional strategies to drive sales growth, resulting in increased revenue for the store.
- Overseen order processing, ensuring timely delivery of products to customers while minimizing errors or delays in shipments.
- Actively participated in community outreach initiatives on behalf of the store, fostering positive relationships with local organizations and businesses.
- Improved overall store performance by conducting regular inventory audits and implementing strategic product placement.
- Established clear lines of communication between day shift team members which resulted in improved collaboration across departments.
- Evaluated employee performance regularly, providing constructive feedback for improvement opportunities while recognizing achievements.
- Conducted regular employee evaluations to identify weaknesses in team performance, leading to customized training programs tailored to individual needs.
- Analyzed sales data to identify trends and adjust marketing strategies accordingly, resulting in higher sales numbers over time.
- Maintained thorough knowledge of current industry trends allowing informed decision making and improved customer experiences.
- Collaborated with upper management to optimize staff scheduling, reducing labor costs while maintaining excellent service levels.
- Coordinated special events at the store location, driving foot traffic and generating additional business opportunities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Education
No Degree - Biology
University of Missouri
Columbia, MOSkills
- Order of draw
- Blood collection techniques
- Capillary puncture
- Specimen handling
- Labeling accuracy
- Venipuncture expertise
- Data entry proficiency
- Pediatric phlebotomy
- Geriatric phlebotomy
- Adaptable approach
- Anatomy
- Patient identification
- Proper needle disposal
- Teamwork
- Customer service
- Teamwork and collaboration
- Problem-solving
- Problem-solving abilities
- Attention to detail
- Time management
- Venipuncture
- Reliability
- Multitasking Abilities
- Multitasking
- Excellent communication
- Butterfly venipuncture
- Team collaboration
- Organizational skills
- HIPAA regulations
- Active listening
- Specimen labeling procedures
- Decision-making
- Adaptability and flexibility
- Certified in CPR/AED
- Patient confidentiality
- Electronic health records
- Relationship building
- Phlebotomy technician (PT)
- Patient monitoring
- Patient history documentation
- Finger stick method
- Infection control protocols
- Team building
- Data entry
- HIPAA
- Task prioritization
- Specimen collection
- Quality control procedures
- Self motivation
- Medical terminology
- CPR/AED
- Team leader
- Analytical thinking
- Interpersonal skills
- Goal setting
- Phlebotomy technician
- Professionalism
- Appointment scheduling
- Workload management
- Interpersonal communication
- Blood culturing
- Sample processing
- Sample collection
- Quality control
- Time management abilities
- Staff phlebotomy training
- Continuous improvement
- Adaptability
- Written communication
- Paperwork processing
- Recording data
- Goal minded
- Data confidentiality
- Glucose screening
- Patient relations
- Staff collaboration
- Biohazard policy compliance
- Mentoring and coaching
- Problem-solving aptitude
- Professional demeanor
- Health education
- Diagnostic testing
- Medical history taking
- Stress management
- Medical records management
- Lab reporting
- Instrument sterilization
- Medical records maintenance
- Arterial blood draws
- Heartsaver first aid CPR AED (first aid CPR AED)
- Injection administration
- Hemoglobin testing
- Analytical skills
- Machine calibration
- Medical office administration
- Sample and form matching
- Donor phlebotomy technician
- Heartsaver first aid CPR AED
A bit about me...
While I haven't been in the work force in a formal capacity for quite some time due to my decision to stay home and raise my children they are grown now and I find myself very eager to reenter the public sphere. I have been an active member of church, school and community groups for decades and I look forward to being able to use the skills I have acquired over the years in new ways. I remain an avid reader, active learner, and I look forward to becoming an asset to any future employers.
Timeline
Phlebotomy Specialist II
American Red Cross Blood Services
08.2001 - 12.2005
Day Manager
Tiger Conoco
06.2000 - 07.2002
No Degree - Biology
University of Missouri