April Cean
Apache Junction,AZ
Summary
Detail-oriented Delivery Specialist with expertise in streamlining delivery routes and enhancing customer satisfaction through effective communication and problem-solving. Committed to maintaining high accuracy in order fulfillment and mentoring team members for improved performance.
Overview
19
19
years of professional experience
Work History
Delivery Specialist
O'Reilly Auto Parts
Mesa, AZ
06.2022 - 09.2025
- Coordinated timely deliveries to ensure customer satisfaction across multiple locations.
- Managed inventory levels, reducing discrepancies and improving order accuracy.
- Trained new team members on delivery protocols and safety procedures.
- Streamlined delivery routes to enhance efficiency and reduce transit times. Maintain freight by stocking shelves.
Cashier
Safeway
Apache Junction, AZ
01.2022 - 06.2022
- Processed customer transactions accurately using POS systems.
- Assisted customers with product inquiries and returns, ensuring satisfaction.
- Maintained clean and organized checkout area for efficiency.
- Collaborated with team members to streamline checkout processes.
- Managed cash drawer, balancing daily sales against receipts consistently.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Warehouse Worker
Amazon
Glendale, AZ
10.2020 - 10.2021
- Operated warehouse equipment to efficiently move and organize inventory.
- Conducted quality inspections on incoming and outgoing shipments, ensuring compliance with standards.
- Collaborated with team members to optimize order fulfillment processes, improving overall productivity.
- Maintained accurate records of inventory levels using warehouse management systems.
- Coordinated with logistics teams to streamline shipping schedules and minimize delays.
- Monitored stock levels, identifying discrepancies and initiating corrective actions as needed.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
Delivery Supervisor
Record Supply Incorporated NAPA
Gillette, WY
07.2006 - 09.2020
- Supervise daily delivery operations, ensuring timely and accurate service.
- Train and mentor delivery staff on safety protocols and best practices.
- Implement process improvements to enhance workflow efficiency and reduce delays.
- Coordinate with logistics team to optimize route planning and resource allocation.
- Maintain compliance with company policies and regulatory requirements in all deliveries.
- Monitor vehicle maintenance schedules, ensuring fleet reliability and safety standards are met.
- Evaluate performance metrics to identify areas for improvement in delivery processes.
- Increased delivery efficiency by streamlining route planning and prioritizing customer needs.
- Resolved conflicts within the team promptly professionally ensuring continued productivity harmony among colleagues.
- Supervised delivery staff and general productivity.
- Oversaw the full driver workforce, including hiring, onboarding, scheduling and performance management
- Inducted performance reviews and provided coaching to improve safety, efficiency, and customer service.
- Addressed performance issues promptly and professionally, including corrective actions and terminations when necessary.
- Coordinated daily delivery operations to maintain accuracy, timeliness, and high customer satisfaction.
Education
High School Diploma -
Campbell County High School
Gillette, WY05-1990
Skills
- Strong organizational skills
- Self-motivation and discipline
- Professionalism and punctuality
- Patience and tolerance
- Effective communication
- Safety protocols
- Conflict resolution
- Critical thinking aptitude
- GPS navigation mastery
- Basic math
- Delivery scheduling
- Deadline oriented mindset
- Route planning expertise
- Reading comprehension
- Cash handling experience
- Clean MVR
- Teamwork
- Customer service
- Problem-solving
- Time management
- Safe driving practices
- Attention to detail
- Multitasking
- Multitasking Abilities
- Loading and unloading
- Reliability
- Excellent communication
Timeline
Delivery Specialist
O'Reilly Auto Parts
06.2022 - 09.2025
Cashier
Safeway
01.2022 - 06.2022
Warehouse Worker
Amazon
10.2020 - 10.2021
Delivery Supervisor
Record Supply Incorporated NAPA
07.2006 - 09.2020
High School Diploma -
Campbell County High School