April Cean
Apache Junction,AZ
Summary
Detail-oriented Delivery Specialist with expertise in streamlining delivery routes and enhancing customer satisfaction through effective communication and problem-solving. Committed to maintaining high accuracy in order fulfillment and mentoring team members for improved performance.
Overview
19
19
years of professional experience
Work History
Delivery Specialist
O'Reilly Auto Parts
06.2022 - 09.2025
- Coordinated timely deliveries to ensure customer satisfaction across multiple locations.
- Managed inventory levels, reducing discrepancies and improving order accuracy.
- Trained new team members on delivery protocols and safety procedures.
- Streamlined delivery routes to enhance efficiency and reduce transit times. Maintain freight by stocking shelves.
Cashier
Safeway
01.2022 - 06.2022
- Processed customer transactions accurately using POS systems.
- Assisted customers with product inquiries and returns, ensuring satisfaction.
- Maintained clean and organized checkout area for efficiency.
- Collaborated with team members to streamline checkout processes.
- Managed cash drawer, balancing daily sales against receipts consistently.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Warehouse Worker
Amazon
10.2020 - 10.2021
- Operated warehouse equipment to efficiently move and organize inventory.
- Conducted quality inspections on incoming and outgoing shipments, ensuring compliance with standards.
- Collaborated with team members to optimize order fulfillment processes, improving overall productivity.
- Maintained accurate records of inventory levels using warehouse management systems.
- Coordinated with logistics teams to streamline shipping schedules and minimize delays.
- Monitored stock levels, identifying discrepancies and initiating corrective actions as needed.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
Delivery Supervisor
Record Supply Incorporated NAPA
07.2006 - 09.2020
- Supervise daily delivery operations, ensuring timely and accurate service.
- Train and mentor delivery staff on safety protocols and best practices.
- Implement process improvements to enhance workflow efficiency and reduce delays.
- Coordinate with logistics team to optimize route planning and resource allocation.
- Maintain compliance with company policies and regulatory requirements in all deliveries.
- Monitor vehicle maintenance schedules, ensuring fleet reliability and safety standards are met.
- Evaluate performance metrics to identify areas for improvement in delivery processes.
- Increased delivery efficiency by streamlining route planning and prioritizing customer needs.
- Resolved conflicts within the team promptly professionally ensuring continued productivity harmony among colleagues.
- Supervised delivery staff and general productivity.
- Oversaw the full driver workforce, including hiring, onboarding, scheduling and performance management
- Inducted performance reviews and provided coaching to improve safety, efficiency, and customer service.
- Addressed performance issues promptly and professionally, including corrective actions and terminations when necessary.
- Coordinated daily delivery operations to maintain accuracy, timeliness, and high customer satisfaction.
Education
High School Diploma -
Campbell County High School
Gillette, WY05-1990
Skills
- Strong organizational skills
- Self-motivation and discipline
- Professionalism and punctuality
- Patience and tolerance
- Effective communication
- Safety protocols
- Conflict resolution
- Critical thinking aptitude
- GPS navigation mastery
- Basic math
- Delivery scheduling
- Deadline oriented mindset
- Route planning expertise
- Reading comprehension
- Cash handling experience
- Clean MVR
- Teamwork
- Customer service
- Problem-solving
- Time management
- Safe driving practices
- Attention to detail
- Multitasking
- Multitasking Abilities
- Loading and unloading
- Reliability
- Excellent communication
Timeline
Delivery Specialist
O'Reilly Auto Parts
06.2022 - 09.2025
Cashier
Safeway
01.2022 - 06.2022
Warehouse Worker
Amazon
10.2020 - 10.2021
Delivery Supervisor
Record Supply Incorporated NAPA
07.2006 - 09.2020
High School Diploma -
Campbell County High School