April Chang
Sacramento,CA
Summary
Detail-oriented, organized, task driven, and good communication with many years of customer service experience. Hard working individual that is eager to learn new skills and who is looking to grow her career.
Overview
12
12
years of professional experience
Work History
Project Manager
Quest Media & Supplies
Roseville, California
2023.07 - 2025.07
- Coordinated resources and schedules to ensure timely project completion.
- Facilitated communication between customers to align project goals and expectations.
- Developed detailed project documentation for tracking progress and compliance.
- Managed risk assessments to identify potential issues and implement solutions.
- Organized team meetings to review project status and address challenges.
- Implemented process improvements to enhance workflow efficiency within projects.
- Managed multiple projects with competing deadlines simultaneously.
- Developed and maintained project plans, timelines, and budgets.
- Built and established strong partnerships with teams, vendors and contractors.
- Monitored progress of each project to ensure timely delivery of deliverables.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Led meetings with internal team members, customers and contractors.
- Conducted periodic inspections of job sites for quality and progress.
- Prepared cost estimates for projects of varying sizes.
- Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
Warehouse Associate - Fulfillment Center
AMAZON
Bakersfield, CA
2020.11 - 2021.05
- Sorted and organized products in designated storage areas efficiently.
- Received and inspected incoming shipments for accuracy and damage.
- Operated material handling equipment to transport goods within the warehouse.
- Used pallet jacks to move items to and from warehouse locations.
- Labeled containers correctly for product identification purposes.
Welcome Desk Associate
IN-SHAPE
Bakersfield, CA
2019.09 - 2020.11
- Greeted customers upon entering the store and provided assistance when needed.
- Created/registered new member accounts and set up their financial agreement for their selected membership
- Cleaned and kept the gym/welcome desk organized
- Collected membership payments
- Trained new staff on front desk procedures and customer service standards.
- Answered phone calls and emails to make reservations.
Extra Help - Juvenile Corrections Officer I
KERN COUNTY PROBATION DEPARTMENT CAMP ERWIN-OWEN JUVENILE CORRECTIONS FACILITY
Kernville, CA
2018.09 - 2019.05
- Help rehabilitate youth at the facility by being someone that the juveniles could go to to talk to and help lead them by encouraging self-confidence, good work ethic, and making good choices
- Transported the youth to and from the mess hall, school and work
- Recorded daily logs of the students and their activities
- Supervised the students at all times to ensure the safety of myself, other officers, and other students
- Aide in de-escalating fights or arguments between the students and report any fights
- Documented youth behavior and incidents accurately for review meetings.
Student Athlete - Women's Golf Team
CALIFORNIA STATE UNIVERSITY, BAKERSFIELD
Bakersfield, CA
2016.08 - 2018.05
- Competed and practiced as a student athlete for the CSUB Women's Golf Team
- Attended scheduled workouts, practices, meetings, tournaments, and events to represent the team
- Assisted in organizing athletic events and schedules for team members.
- Balanced academic responsibilities with athletic commitments to maintain eligibility standards.
- Developed time management skills to balance academics, athletics, and extracurricular activities.
Student Employee
CALIFORNIA STATE UNIVERSITY, BAKERSFIELD ATHLETICS DEPARTMENT
Bakersfield, CA
2016.08 - 2018.01
- Assisted with event setup and logistics for athletic competitions and activities.
- Maintained cleanliness and order in athletic facilities and equipment areas.
- Supervised the events to ensure the safety of myself and others during the event
- Ticket Office - sold event tickets and season passes for athletic events
- Balanced the money box at the end of every event and reported to the ticket office supervisor
Student Athlete - Women's Golf Team
SIERRA COLLEGE
Rocklin, CA
2013.08 - 2015.05
- Competed and practiced as a student athlete for the CSUB Women's Golf Team
- Attended scheduled workouts, practices, meetings, tournaments, and events to represent the team
Education
Criminal Justice -
CALIFORNIA STATE UNIVERSITY
Bakersfield, CA05.2018
Associates - Criminal Justice
SIERRA COLLEGE
Rocklin, CA05.2015
Skills
- Organized and detail-oriented
- Customer service
- Conflict management
- Security
- Cash handling
- Web and technology, social media
- Bilingual in Korean and English
- Project management
- Budget management
- Schedule optimization
- Vendor negotiation
- Team collaboration
- Effective communication
- Problem solving
- Conflict resolution
- Attention to detail
- Expense reports
- Deliverable tracking
- Project scope
- Relationship building
- Task prioritization
- Inventory control
- Resource coordination
- Time management
- MS Word, Excel, Outlook, and PowerPoint
- Communication skills
- Fast learner
- Adaptable learner
References
- Deedra Dollesin : Payroll Lead at Northern California Power Agency, (916) 300-0744
- Krissia Emberga : Purchasing Department, (916) 475-6519
- Mary Ordonio : Behavioral Therapist Manager (916) 521-5756
Timeline
Project Manager
Quest Media & Supplies
2023.07 - 2025.07
Warehouse Associate - Fulfillment Center
AMAZON
2020.11 - 2021.05
Welcome Desk Associate
IN-SHAPE
2019.09 - 2020.11
Extra Help - Juvenile Corrections Officer I
KERN COUNTY PROBATION DEPARTMENT CAMP ERWIN-OWEN JUVENILE CORRECTIONS FACILITY
2018.09 - 2019.05
Student Athlete - Women's Golf Team
CALIFORNIA STATE UNIVERSITY, BAKERSFIELD
2016.08 - 2018.05
Student Employee
CALIFORNIA STATE UNIVERSITY, BAKERSFIELD ATHLETICS DEPARTMENT
2016.08 - 2018.01
Student Athlete - Women's Golf Team
SIERRA COLLEGE
2013.08 - 2015.05
Criminal Justice -
CALIFORNIA STATE UNIVERSITY
Associates - Criminal Justice
SIERRA COLLEGE