Dundrae Lakes, Jr.
Tallahassee,FL
Summary
Reliable, Punctual, and Friendly individual with proven strengths in cross-selling and customer service, and a pleasant demeanor and terrific work ethic.
Overview
6
6
years of professional experience
Work History
Server Assistant
Ted's Montana Grill Inc.
Tallahassee, Florida
11.2023 - Current
- Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
- Greeted guests and answered any questions they had about the menu.
- Provided excellent customer service to ensure a pleasant dining experience for all patrons.
- Checked in with customers throughout their meal to ensure satisfaction.
- Carried food orders to specific restaurant tables and served guests.
Server
Hobbit American Grill
Tallahassee, Florida
08.2022 - 11.2023
- Provided excellent customer service to ensure satisfaction.
- Greeted guests and provided menus.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
Pizza Delivery Driver
Merlins Pizza
Destin, Florida
09.2021 - 08.2022
- Loaded delivery vehicle with orders and ensured accuracy of order items.
- Greeted customers upon arrival, took orders and provided product knowledge.
- Delivered pizza to customers in a timely manner while adhering to traffic laws.
- Performed daily vehicle inspections prior to leaving for deliveries.
- Maintained accurate records of deliveries made throughout shift on log sheet.
Crew Team Member
Timberview Helicopters
Destin, FL
03.2021 - 08.2021
- Greeted customers and cultivated positive experiences in line with company standards.
- Followed orders of senior leadership with exacting accuracy in moment and without question.
- Fielded hundreds of customer requests on daily basis varying in complexity and volume with urgency and professionalism.
- Drove team success by completing assigned task quickly and accurately.
- Upheld high standards of productivity and quality in all areas of operations.
Supervisor
Big Kahuna Fun Park
Destin, FL
03.2018 - 08.2020
- Resolved customer complaints and adjusted policies to meet changing needs.
- Established and enforced clear goals to keep employees working collaboratively.
- Complied with company policies, objectives and communication goals.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Coached and mentored staff members through constructive feedback to develop long-term career goals.
Education
High School Diploma -
Fort Walton Beach High School
Fort Walton Beach, FL05.2019
Associate of Science -
North West Florida College
Niceville, FLAssociate of Science -
Tallahassee Community College
Tallahassee, FLSkills
- Verbal Communication
- Workplace Efficiency
- Team Contributions
- Product cross-selling
- Schedule management
- Patient relations
- Opening and closing procedures
- Payment transactions
Timeline
Server Assistant
Ted's Montana Grill Inc.
11.2023 - Current
Server
Hobbit American Grill
08.2022 - 11.2023
Pizza Delivery Driver
Merlins Pizza
09.2021 - 08.2022
Crew Team Member
Timberview Helicopters
03.2021 - 08.2021
Supervisor
Big Kahuna Fun Park
03.2018 - 08.2020
High School Diploma -
Fort Walton Beach High School
Associate of Science -
North West Florida College
Associate of Science -
Tallahassee Community College
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