Hi, I’m
April Chatmon
Buffalo,NY
“Some people dream of success, while others wake up and work hard at it.”
Napoleon Hill
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Ambitious, career-focused job seeker, anxious to obtain an entry-level Health Care position to help launch career while achieving company goals.
Motivated professional offering multiple degrees in Heath Care, Science and Business.
Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.
Overview
18
years of professional experience
1
Certification
Work History
Armstrong Fluid Technologies North Tonawanda, NY
Call Center Sales Representative
08.2023 - Current
Job overview
- Answered incoming calls from customers, providing prompt and accurate information.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Demonstrated excellent listening skills while interacting with customers via telephone or email.
- Participated in team meetings to discuss strategies for improving customer service experience.
Thermo Fisher Scientific Inc.Grand Island, NY
Customer Service Representative
03.2016 - 07.2023
Job overview
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Improved customer service wait times to mitigate complaints.
- Used proven techniques to de-escalate angry customers during telephone interactions.
Erie County Community CollageBuffalo , NY
Boad Member, Student Government President.
01.2014 - 06.2017
Job overview
- Developed policies, procedures, and short-term and long-term goals for the organization.
- Represented the organization at community events and public forums to promote its mission.
- Established fundraising strategies to increase financial support for programs and services.
- Analyzed data from surveys to identify areas for improvement in organizational operations.
- Monitored legislative changes that could affect the organization's operations or funding sources.
- Negotiated contracts with vendors for services such as IT maintenance or event catering.
- Acted as an ambassador of goodwill for the organization by engaging positively with external parties.
- Cultivated and maintained positive working relationships with employees, executives and other stakeholders.
DaVitaNiagara Falls, NY
Hemodialysis Technician
06.2009 - 11.2012
Job overview
- Performed patient assessment and monitored vital signs during dialysis treatments.
- Conducted dialysate preparation, machine setup, and other related duties for hemodialysis treatments.
- Provided patient education on topics such as diet, fluid restrictions, and lifestyle changes.
- Monitored patient reactions during the dialysis process and reported any changes to the physician or nurse supervisor.
- Ensured that all equipment was functioning properly before each procedure.
- Assisted nursing staff in providing direct patient care services including wound dressing changes and catheter insertions and removals when necessary.
- Evaluated laboratory values to determine if they were within normal limits prior to initiating treatment.
- Responded promptly to emergency situations involving patients undergoing dialysis treatments.
- Analyzed registered venous arterial pressures to meet established limits.
- Skilled CCHT positively committed to monitoring data and quality measures in collaboration with providers to continually improve patient care and support services. Dedicated to providing individualized care and promoting health without sacrificing comfort. Fosters relationships and coordinate with healthcare professionals to advance patient care.
Niagara Falls Memorial Medical CenterNiagara Falls, NY
Patient Care Technician
09.2005 - 04.2009
Job overview
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Maintained accurate records of patient care, condition, progress, and concerns.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Provided emotional support for patients and families during difficult times.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Kept instruments and equipment clean and sanitized.
- Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
Education
Medaille CollegeBuffalo, NY
Master of Arts from Buisness
06-2021
Medaille CollegeBuffalo, NY
BBA from Buisness
06-2019
Erie Community CollegeBuffalo, NY
Associate of Science from General Studies
06-2016
Skills
- Call Center Customer Service
- Stress Tolerance
- Performance Tracking
- Call Handling
- Analytical and Critical Thinking
- Active Listening
- Problem-Solving
- Self-Motivated
- MS Office
- Organization and Time Management
Affiliations
- Active Member of Hope Chest Buffalo.
Accomplishments
- Eric County Community Collage- Buffalo NY.
Associates of Science : Major in General Studies
Graduation year: June 2016
GPA 3.5 / 3.9, Dean’s List for 5 semesters
Certification
- BLS Certification 2024
References
References available upon request.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Call Center Sales Representative
Armstrong Fluid Technologies
08.2023 - Current
Customer Service Representative
Thermo Fisher Scientific Inc.
03.2016 - 07.2023
Boad Member, Student Government President.
Erie County Community Collage
01.2014 - 06.2017
Hemodialysis Technician
DaVita
06.2009 - 11.2012
Patient Care Technician
Niagara Falls Memorial Medical Center
09.2005 - 04.2009
Medaille College
Master of Arts from Buisness
Medaille College
BBA from Buisness
Erie Community College
Associate of Science from General Studies
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